The lawn is significantly responsible for making a house more charming and beautiful. If grass grows more than the limit, it makes a home look horrible. The lawnmower eliminates unwanted grass from a person’s area. Sometimes marketplaces deliver defective or wrong lawnmowers to the clients after which a client goes through numerous difficulties while making attempts to return the product.This article is about Ace Hardware Lawn Mower Return Policy.
Lawn mower purchased via Ace Hardware has to be returned within 30 days from the purchase date. The product should be unused, and oil has not been filled inside it. Proper documents must be shown while returning. The lawnmower has to be returned to the same store from where it was delivered. A client may even return an assembled lawnmower, but the product has to be unused and new. Ace Hardware reserves the right to decline return requests if fraud is detected.
What Is The Process To Initiate Return Requests in Ace Hardware Lawn Mower?
The purchased item should return in not more than 30 days from the purchase date. The clients need to ensure that the product is unused and new as it was delivered. The customer must hold all the documents, original tag, and purchase receipt to return a product. In addition, clients have to return all the parts and accessories along with the product. The customer is compulsorily required to produce valid ID proof while initiating a return.
- Online purchased items can be returned via Ace retail store only. A customer has to reach out to the nearest Ace Hardware outlet with the aforementioned documents to return the lawnmower
- If there is no Ace Hardware store nearby, clients are required to call 888-827-4223 to receive further instructions with regards to returning the lawnmower
What Is The Refund Method Of Ace Hardware?
Refunds against returns will be issued in the original form of payment. If the customer had made the purchase using Ace reward points, Ace Hardware will forfeit the reward point upon returning. Shipping charges and assembly fees are non-refundable. However, if a customer has received a damaged or defective lawnmower, shipping charges and assembling costs will also be refunded along with the original amount. Ace Hardware is not entitled to issuing a refund against a return if abuse will be detected.
Is An Assembled Lawn Mower Acceptable For Return?
Yes, it is possible to return an assembled lawn mower. However, Ace Hardware has specified a few requirements that are mandatory to return an assembled lawn mower;
- Lawnmower must be unused and free from any damages
- Assembled product must return to the same outlet from which it was delivered to the customer
- Client will have to pay a minimum of 15% or $20 as a restocking charge for a lawnmower that has been assembled but not damaged or used
- Even if an incorrect product (such as wrong color, different model, or defective piece) is delivered to a client, the client has to return the product at the same store
- If a customer is initiating a return upon delivery of the right product, the client is liable to pay an amount of $15 pick up fee
Under What Circumstances a Return Can’t Be Requested
Ace Hardware aims to provide the best and unused products to their clients. Ace Hardware has defined certain conditions under which return can’t be placed;
- If return request has been placed after 30 days from the date of delivery
- If gas or any kind of fuel was filled inside the lawnmower, Ace Hardware will refuse to accept a return even if the fuel gets drained.
- If the product has been damaged or used by the customer, Ace Hardware will not proceed further with the return request
- If original documents (such as original tag, purchase receipt, or photo ID) are not available to the client
What If Damage Detected After Usage?
Ace Hardware is not entitled to accept the return for a used product. In case the lawn mower turns out to be a defective piece after the usage for a few days, Ace Hardware will not entertain the return request because fuel has already been put inside the lawnmower. The customer is required to contact the brand’s customer support to receive the warranty. However, proper maintenance should have been followed to be eligible to claim a warranty on a lawnmower. Customers are advised to maintain all the documents, as the manufacturer’s representative will ask for the documents.
Conclusion
Ace Hardware has provided a decent return facility to serve its clients. Customers will have to reach out to the closest Ace Hardware outlet. In case no outlet is nearby, the client needs to call at 888-827-4223. The return has to be initiated under 30 days from the purchase date. Clients must carry all the documents to place a return. The lawnmower must not be unused. Fuel should not be put inside the lawnmower. The assembled lawn mower can be returned only if gas had not been filled inside it. The lawnmower should return to the same store from which it was delivered. Thats all about Ace Hardware Lawn Mower Return Policy.
Frequently Asked Questions
- What if a return has been placed after 30 days?
If a return request has not been placed within 30 days, Ace Hardware will not entertain the return.
- What is the refund process of Ace Hardware?
Ace Hardware will issue the refund amount in the original form of payment. However, Ace reward points can’t be refunded, as it is forfeited by the company upon returning the product
- Can an Assembled Lawn Mower Be Returned?
Yes, an assembled lawn mower is eligible for a return. However, the lawnmower should return to the same outlet from where it was delivered. Oil should not be put inside the lawnmower.
