Staples Return Policy- How To Return Items?

Staples Return Policy

Staples Inc. is an office supply merchant. Its main business is selling office supplies and associated products through retail channels and business-to-business delivery services. Here, let’s know about Staples Return Policy.

In case you are not satisfied with your purchase, Staples has a return policy that can help you get your money back.

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Overview Of The Staples’ Return Policy

If you are not happy with your purchase from Staples, you have 14 days to return or exchange it for any reason. In general, the store requests that you return the product in the same state that it was sold or arrived in your hands, preferably in the original packaging. It must include the Universal Product Code, as well as manuals, parts, and anything else that came in the same box. Before returning the package, any objects or personal information placed on it must be removed.

Items That Can Be Returned

According to the return policy given by Staples, all products are not qualified for a return. The items that can be applied for return in new condition within the first 14 days are- 

  • Office purchases
  • Technology items
  • Furniture

There are certain other supplies that are eligible for return beyond the 14 day time period-

  • Software products– Software products can be returned within 30 days of their purchase, as long as the boxes are unopened. Opened boxes are not accepted back.
  • AppleCare+– Applecare, similar to software products, can be returned within 30 days of purchase.
  • Ink and Toner supplies– These purchases are only accepted back when they are unopened and unexpired. 

Items That Cannot Be Returned

The list of purchases that are not eligible for return is as follows. These are non-returnable as well as non-refundable. 

  • Gift cards
  • Phone cards
  • Prepaid cards
  • Digital software

How To Return Items? 

The subsequent steps need to be followed to return a product or item at the Staples store-

For an exchange

  • Visit the store within the viable time period of return of your purchase, that is, 14-30 days, depending on the product.
  • Bring the original proof of purchase along with you.
  • Provide the product along with the proof to a sales associate to initiate the return.
  • The product will be exchanged right away.

For a refund

  • The money would be refunded in 3-5 business days in case the purchase was made using a credit card.
  • The money would be refunded in 7-10 business days in case the purchase was made with a gift card.
  • The money would be reimbursed within 72 hours in case the purchase was made using coupons. In this case, cash can also be taken immediately to the store. 

Returning Items Online

The following steps need to be followed to return a product or item at the Staples’ online store-

  • Log into the Staples’ website with your account.
  • Select the return order option and explain the intention behind the return request.
  • In order to return the item to the retailer, wrap it in the same package it came in with proper labeling
  • Once it reaches the store, the refund process is initiated. 
  • The same rules for refunding money apply in this scenario, as they do in the case of physical stores.

Conclusion

Return and refund are possible at Staples. The time limit for return varies depending on the product in question. The viable time period is 14-30 days. The process, however, differs based on the return options available. In case the return is processed through the online website, the steps followed are different from when the return process is initiated through physical stores. In case of a return via the physical stores, the sales associate lets you know the difference between the values of the old and the new product, and thus you can pay or be reimbursed accordingly. The refund also varies based on the method a person uses to make the initial purchase payment. 

FAQs

  1. What to do if I do not have a receipt?

Not having a receipt is not a dead end. If you don’t have your receipt, the store will let you swap the item and give you credit as long as the store can verify and validate your purchase. However, because you are refunded for the lowest selling price during the last 30 days, the credit may be slightly lower than the price of the object you have returned.

If you do not have a receipt, you must present identification since Staples may refuse to accept your return request. In any instance, a refund will be issued using the original form of payment.

  1. What does Staples’ return policy say about returning defective products?

Staples accept returns for damaged items. To return a defective item that was ordered online, all you have to do is select the option as the return reason during the return process. 

Staples Return Policy- How To Return Items?

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