Lowes is a home improvement retail company based in America and serves also in Canada and Australia. The company is public and is listed on the New York stock exchange. The headquarters of this company is located in North Carolina and has around 2197 stores under its name. The company has a revenue of $72.148 billion and is the second-largest hardware chain in the United States. It has around 300,000 employees, most of whom are daily wagering employees. Let’s learn about Lowes return policy here.
Lowe’s return policy
Lowes return policy is somewhat good as the customers get a total of 90 days for the return of their products so they can make up their mind and then take the final decision of returning or exchanging the product.
What kinds of returns are there at Lowe’s?
They provide two types of return techniques, which are:
1. In-store returns: now, the returns where the customer can go and return the goods will be based on the criteria that they are not damaged and in a resale state, and they will refund you within 7 days of the method of payment you used.
2. Online returns: in this case, the customer needs to file a return complaint on the website and then they will send the shipping address you will need to provide them with the original return slip and then place the item on the shipping address and place the label of the order provided to you during the delivery. You will get the refund in 7 days after the shipment has reached the desired location.
Returns without a valid receipt policy at Lowe’s
Lowe’s will ask for your valid identity cards, like your driver’s license or anything that proves your identity, if you don’t have a valid receipt. They will check your order from their system and then give you the refund if the returns without the valid receipt for that particular customer are more than they can refuse the return as they hold this command.
All exceptions in the return period:
1. Lowes TVs and electronics: this item must be returned within 30 days of purchase in its original packaging and with a valid receipt.
2. Lowe’s major appliances: refrigerators, washers and dryers, dishwashers, and microwaves all have a 30-day return policy.
3. Lowe’s special orders: if you need to return the special order, they will charge you a 20% restocking fee and you can return it within 90 days of purchase.
4. Lowe’s outdoor power equipment, such as mowers, pressure washers, chainsaws, trimmers, etc., must be returned within 30 days.
5. Lowes liquid paint: this product must be returned within 30 days of purchase, and highway trailers must also be returned within 30 days of purchase.
6. They also sell plants that have the highest return period of around a year, which is 365 days.
7. And if you buy something in the holiday season, then it should be returned by the end of that holiday season, which means that if you bought something in the winter sale of Christmas, then the item should be returned till December 31st.
Items excluded from the Lowes Return Policy
1. Chocolates
2. Fragrances
3. Undergarments
4. Earphones and earbuds are optional.
5. Gift certificates
Returning items that are under warranty
Now some of the items are under the warranty period not given by Lowes but if they sell the goods of other companies, so if there is a problem with the product, and if it is under the warranty period even after the 90 days, then Lowes will repair the product free of cost.
How to sign up on the Lowes official website:
Now you can go to the official website of Lowe’s for the return request:
1. Login or sign up on the website. 2. Sign up if you don’t have an account and want to make a return on an offline purchased item.
2. If you already have an account, go to the orders page and you will find the return option near the order.
3. You will need to fill in the return form and provide a genuine reason, and they will send the return slip to your email ID.
Conclusion
Lowe’s has a very easy return policy and a very good return period of 90 days, competing with the rival company, Home Depot. Returns are ultimately up to the store managers, who will either exchange the product or refund the original amount if the reason is genuine. If you don’t have a valid receipt, many times they will take the request for some reason, and the shipping charges will be charged to the customer.
FAQS
1. What if the defect in the product happens after 90 days?
You can call the Lowe’s helpline number available on the internet to schedule the repair appointment or if you want to return the product.
2. What if you do not receive a return slip with your order?
Then you will need to return it in-store or you can ask for a return slip from their official website, but this process will take time.
