USPS Insurance Claim Denied

Introduction of USPS :

Here we will see about the USPS Insurance Claim Denied

  • The United States Postal Service (USPS) is a governmental agency in charge for delivering postal service throughout the United States.The Postal Service, for example, has long been chastised for its inefficiency and bloated bureaucracy.
  • It supports the United States Postal Service by collecting postage for mailing letters and parcels, sorting and delivering mail, and selling post-related merchandise such as commemorative and collector stamps.
USPS Insurance Claim Denied

Introduction to insurance of USPS :

  • A USPS insurance policy offers coverage for lost, damaged, or missing contents of merchandise that is in the USPS’s custody. Customers can choose online or in-person purchase.USPS Tracking service is also included by online labels, so the delivery status can be checked by customers online.
  • Expedited delivery and Guaranteed delivery time are not provided by insurance.

Insurance can be paired with :  

Adult Signature Required and Adult Signature Restricted Delivery (not at retail)

USPS Return Receipt Mail Tracking (Form 3811 only if goods are insured for more than $500)

Signature Confirmation (if insured for less than or equal to $500) and Signature Confirmation Restricted Delivery (if insured for less than or equal to $500) are two varieties of signature confirmation.

Restricted Delivery-Special Handling-Fragile Hold for Pickup

  • In the event that USPS Tracking as Insurance was purchased with the mail class, it may include scan information.

Image of Insurance form :

  • Using the PS Form 3813 where no signature is required if the insurance is less than $500
  • If insurance exceeds $500, use PS Form 3813-P requiring signature at delivery
Front of PS Form 3813-P

An appeal from a claim denial :

  • You have 30 working days after the date of the official decision letter to appeal a Postal Service decision for a rejected claim or deposit amount. Concentrate your appeal on the grounds for the claim’s denial by the Postal Service. You may attach extra documentation to support your claim during this appeal.
  • If you submitted your claim online or by mail, you must also submit your appeal that way:
    • Online: If you wish to appeal a claim or partial payment decision that was initially submitted online, you must do so online at
    • By mail: To appeal a decision for a refused claim or deposit amount that was firstly submitted by mail, the appeal should be sent by mail. Then it would have arrived with a copy of the denial letter. Please contact the department listed below:
      • PO BOX 80141

Why would USPS deny the claim?

The entire address of neither the mailer nor the addressee is revealed, or the mail is undeliverable because it is addressed to either them or the mailer. There is no proof of insurance coverage.

  • Does USPS actually pay insurance claims?

Generally, the Postal Service pays claims within five to seven business days after receiving a completed online claim and all supporting documentation.

  • How long would it have taken for the United States Postal Service to verify a claim?

USPS usually makes a decision on a claim within five to 10 days of receiving it. Claimants can submit claims either through the sender or through the receiver, but the claim has to be received within 60 days of the original shipping date.

  • How many times may a USPS claim be appealed?

The US Mail Service filed the claim in 2021, but it was rejected.Customers of the United States Postal Service have two chances to appeal refused insurance claims. Appeals must be filed within 30 days of the original denial letter’s date (first appeals) and the first appeal denial letter’s date (second appeals) (second appeals).

Conclusion :

There’s no need to be worried if your USPS insurance claim was refused. If a customer’s claim is rejected, the USPS allows them to file two appeals. You can appeal your claim digitally or by paper, and you’ll get a response within 5-10 working days.

Frequently Asked Questions :

1. Is it conceivable to get a refund on shipments?

  • If the article is lost, you can request a reimbursement for the postage paid when making a claim. Insurance premiums are not refunded. The expense of providing insurance is covered by the fee.

2. What should I do if my request for Filing tolerance was denied and the denial letter stated that I needed to fill out a PS Form 3760, Package Search Request?

  • Along with your appeal, include a copy of a completed PS Form 3760. (see “Appealing a Denied Claim Decision” section).

3. What happens if both the transmitter and the receiver of the letter make a claim for payment?

  • The Postal Service pays the sender only if the mailer and receiver agree that the addressee should receive the money.

4. What is the procedure for reimbursing the Postal Service when a claim is paid but the package is not delivered as expected?

  • If you receive a shipment after your claim has been received, you must refund the Postal Service for the original amount paid. You can, however, return the cheque to a local Post Office if you haven’t cashed it yet.

5. How long would it have taken for an insurance claim for this to be processed?

  • The Postal Service usually settles a payable claim within 5–7 business days after receiving a completed online claim with all needed supporting paperwork.

6. How Long Does It Take To Appeal A USPS Insurance Claim?

  • Within 5-10 working days, you should hear about your claim.
USPS Insurance Claim Denied

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