Being a DoorDash driver—or a Dasher as they may call it—can earn you a superb amount of salary if you do it right, considering that most of the time you can always get the customers to tip you. This job is quite popular among young adults as they take it as part-time jobs where they can schedule their working hours and thus be more flexible with their agenda. Let’s learn ‘Does DoorDash Acceptance Rate Matter?’.
To keep up with other Dashers, you need to maintain good statistics on your profile. This means your customer satisfaction ratings and completion rates. Customer satisfaction ratings are the evaluation customers give you whereas the latter is how often you complete the orders you have accepted. DoorDash obliges Dashers to keep customer ratings 4.2 and completion rates 80% at the lowest to avoid any warning in the forms of suspension or deactivation.
Nevertheless, other than the statistics mentioned before, there is an acceptance rate. It is the percentage of deliveries you have accepted in your last 100 offers. Say, in your last 100 offers, you accepted 75 (whether you complete it or not later). It means that your acceptance rate is 75%.
Some people may be asking, are acceptance rates important? Are they as vital as customer ratings and completion rates? Well, yes and no. It depends on your priorities and what you want to achieve in DoorDash. The complete explanations will be elaborated for your considerations below.
Food for thought: does the acceptance rate matter?
Note that DoorDash has never limited Dashers to achieve a specific level of acceptance rates, it only requires you to achieve the previously mentioned customer ratings and completion rates. Nevertheless, it exists for a reason, and it surely matters for those of you who are thinking of being a Top Dasher.
The acceptance rate is something that you should look out for if you want to be a Top Dasher, since the requirements of being so changed in November 2019. Other requirements to be a Top Dasher are as follows.
- Customer rating no less than 4.7, this is the one rate that moves at a slow pace because some customers may forget to rate you back in the app after the order is completed.
- At least 200 completed deliveries so far, this requirement may vary to some people as they might have different working hours.
- No less than 95% completion rates, which means that in your last 100 accepted deliveries, you must complete at least 95 deliveries.
- No less than 70% acceptance rates, this is what you have read earlier. In the last 100 deliveries that come to you, you must have accepted at least 70 of them.
On the last day of the month, at 11.59 PM, if you manage to achieve all the requirements, then you will be the top candidate to be a Top Dasher. The program will give you two top benefits.
- Dash Anytime
- Priority to high-value orders
- More deliveries
The first advantage will benefit you significantly. As you know, if there are already too many couriers logged in one delivery zone, you cannot go into the specific area. With this benefit in hand, you can “Dash Now” wherever you’d like, meaning that you can go into a busy, strategic area although there might be a handful of Dashers already.
High-value orders are the ones with a total amount of more than $35. This could be great if you get them often because high-value orders come with a great deal of tips—most of the time.
More deliveries also mean that you will be prioritized for new orders when things are leisurely. Priority access to Top Dashers will benefit both the Dashers and customers as Top Dashers are those who have incredibly maintained their wonderful performance.
If all those benefits of being a Top Dasher excite you, then yes, the acceptance rate matters because it is one of the requirements. Then,
What are the considerations that make the case where acceptance rate does not matter possible?
DoorDash adding the 70% acceptance rate changes things. It means that you must accept at least 70 in the last 100 deliveries that come to you. But what if they are not worth it? What if the distance is too far and the total amount does not make up for it? Remember that you also have to add operational costs such as gas and time to the equation, because DoorDash does not cover it.
Except you are doing bike deliveries, in which, some Dashers have testified that doing a bike delivery is more efficient than any other way. With bike deliveries, you can complete shorter and faster deliveries.
In other cases, you may also think that the acceptance rate is something you cannot prioritize because you are also working for other platforms. While it is best for you to focus on getting deliveries from one app, sometimes offers from the other platforms may fit your interests and cost more. And there is no shame in that because all of us have different priorities, needs, and surely our costs vary.
Some Dashers who are also taking orders from other platforms stated that they are making quite a lot because they have been selective with orders that are coming to them. By being picky, they can choose which one suits them best. This will mean that their acceptance rate might not be the highest of all. In fact, they may have a low acceptance rate because they are also working elsewhere.
So that is why. Farfetched costs and different priorities may influence you to think that the acceptance rate does not matter that much.
Conclusion
The final decision will always be in your hands. If your goal is to qualify as Top Dashers, you should keep them as high as you can. On the other hand, if you have different priorities and a lot on your plate, you should not care much about the acceptance rate. At least not as much as you care about customer ratings and completion rates because those two are the ones that matter.
Experienced Dashers often share their stories and know-how on social media. One of them is Gig Nation who shared his experience on having an acceptance rate as low as 3%. As he may have his reasons, so should you.
