Do you have a party to attend to and you are thinking about using some of your jewelry pairs to add to your charm? You do not need to always buy it for each different occasion—just run through your old rack to find what you have bought before! Oftentimes, something aged can be your new aesthetic. Here you know more about ‘Does Macy’s do jewelry repair?’ in this article.
Nevertheless, it may be worn out as you rarely take them out (or maybe too often?) and might need repair. Worry not, Macy’s has partnered with MyJewelryRepair.com and offers both jewelry and watch repair, along with other additional services. If you did not purchase the items at Macy’s before, you can still repair them with some conditions applied. However, it is still recommended that you repair the items with the stores where you first bought them as they may know the products better. The steps are relatively easy which we will break down below.
How it works
- You are required to fill out a form through https://macys.myjewelryrepair.com/
- Note that Macy’s may reject irreplaceable items or the ones made from certain materials. If they deny your request for some specific reason or there will be possibly limitations to the process, they will notify you through email.
- You will be asked to identify which item that you wish to be repaired. You are also instructed to fill in the details of the item, such as the description, repair issue, price of the item or fair replacement value, and whether or not you have a Worry No More Protection Plan.
- If you have a manufacturer’s warranty, attach a legible original or photocopy of Proof of Purchase, other than essential documents provided by the manufacturer.
- After completing the form, print your order slip and shipping label.
- Pack your item and ship it for free from any UPS location.
- After MyJewelryRepair technicians receive it, they will meticulously inspect it to make sure that it matches the descriptions you provided.
- They will then give you a personalized repair estimate. It is your decision whether to accept or decline it.
- You can make your payment afterward and wait for the item to be sent back to you through UPS.
Important notes to remember
- Repairing an item may take time to make sure that the work is being done conscientiously. The duration depends on the necessary work and parts required. Usually, it requires a minimum of two weeks.
- If your items were not purchased at Macy’s, you can only repair them that are limited to a worth of $5,000.
- Your products are fully insured through this service. Therefore, if they get lost—which seems highly unusual—MyJewelryRepair will file an insurance claim with UPS, and you will be reimbursed with the amount that you entered in the form.
- The whole process is safe and monitored with cameras from all angles. You can rest assured for your items are being repaired with the right hands.
Pricing
Although prices may differ as to how MyJewelryRepair technicians inspect it, they still provide a price list if you already know what you want to do with your reparation.
| Service | Price |
| Tighten loose stone with repair | $4.99 |
| Pearl restringing | $4.99 |
| Rebuild/replace prong | $19.99 |
| Solder 2-3 rings together | $49.99 |
| Prong re-tipping (up to 12 prongs) | $49.99 |
| Solder/fix break in ring or chain | $49.99 |
| Replace earring posts or backs | $49.99 |
| Change earring posts or backs | $49.99 |
| Change earrings to screw posts & backs | $89.99 |
| Replace head & set stone | Estimate |
| Gemstone replacement | Estimate |
| Other miscellaneous work | Estimate |
They also offer more specified repairs for rings, necklaces, bracelets, earrings, and gemstone replacements. You can ask for cleaning and polishing for $39.99, in which the steps are elaborated respectively on their website page.
Tips on jewelry maintenance
If you want to save up costs on repairs, it is important for you to keep your jewelry with such delicate maintenance.
- Avoid direct sunlight. If exposed too much to sun rays, a colored gemstone’s durability and color might be affected. For example, pearls and other delicate materials—such as ivory—will bleach under extreme exposure to light. Another example might be amber that will darken over time if it has too much direct light exposure.
- Keep your jewelry in storage, or anywhere that will not be directly affected when sudden temperature changes occur. Heat can effortlessly remove the natural moisture these gems need to maintain their elegance. Never dispose of the boxes that come with it.
- Keep jewelry away from chemicals. As simple as a chlorinated swimming pool or household cleaners may fasten your germs to fade. Everyday substances such as hairspray, body lotion, perfume, or other skincare products that contain chemicals should not impinge your jewelry.
- Use cleaners with care. You may have heard an ultrasonic cleaner that costs $150 or less but note that not all your jewelry may sustain such a thing. The easiest method to clean it might require the most basic things which are warm water and soap but pay attention to not using any soap with detergent in it. Be alert as well about the brush you want to use, make sure that it is soft and clean as jewelry like pearls can easily scratch.
Conclusion
Your jewelry can last for a long time only if you take good care of it. If you know little information about how to maintain the care of your jewelry, never hesitate to ask for help from a professional to avoid damages to your jewelry.
References
https://customerservice-macys.com/articles/does-macys-offer-jewelry-watch-repair
