ZAGG is a company that produces protective covers for electronic devices. It provides good customer service, however, customers have given it mixed evaluations. Let’s have a look at ‘ZAGG Customer Service’.
What is ZAGG?
ZAGG is a consumer electronics accessory company that was founded in 2005 in the United States. It deals in screen protectors and smartphone accessories.
ZAGG Customer Service
Dealing with furious customers is only one aspect of customer service. It also encompasses the whole customer journey, from viewing your website to connecting with your business via other channels. This could include factors like how simple it is to make a purchase, how you greet new consumers, and how you keep them engaged.
Website
As previously stated, customer service is determined by a number of aspects, one of which is the ease with which a consumer can navigate the website and receive a product.
ZAGG has given preference to its website and has developed it in a way that it can be operated easily. Purchasing stuff from this site will not be difficult for anyone.
Anyone will be able to acquire stuff from this site because it is straightforward. There’s also a huge battery selection to pick from. This indicates their dedication to providing good customer service.
How does ZAGG handle returns?
ZAGG provides an enticing return policy that allows customers to return products purchased straight through the ZAGG website within 30 days.
And the best part is that they use to provide a 30-day no-questions-asked easy return policy, which means you have 30 days to evaluate and test the products before deciding whether or not to keep them.
Is there a ZAGG product warranty?
- In addition to a return policy, all ZAGG goods come with a warranty. These warranties vary by product, and you must register your purchase at the time of purchase to be eligible for them (if it was purchased somewhere other than the ZAGG website).
- ZAGG offers a two-year manufacturer’s guarantee on the mophie charging cases and power banks, as well as the Braven waterproof speakers. Finally, ZAGG offers a limited lifetime warranty on all Invisible Shield phone screen protectors and Gear4 cases. However, there is a little shipping price that ranges from S5.99 to $9.99 for your replacement merchandise.
- ZAGG warranties cannot be transferred, which means that only the original users are eligible to claim them, and if you bought the product through an unlicensed reseller, you forfeit your warranty rights . You cannot make a warranty claim if you buy the product from an unregistered vendor.
- Many ZAGG dealers and resellers are not approved on Amazon, eBay, social media sites, or other online marketplaces.
- Keep in mind where the goods are being sent from and who is selling them while making an online purchase.
Payment options
The following methods of payment are accepted by ZAGG.com:
• Credit card payments are accepted.
• Debit card payments are accepted.
• Gift Coupons
• PayPal
In any case, ZAGG has the authority to refuse payment methods or orders for any reason.
Shipment Restrictions
Shipments of Lithium-Based Batteries are Subject to Restrictions: Due to solitary lithium-based battery shipping regulations, this product can only ship through the ground and is subject to local and international shipping restrictions. The order may be canceled if the final ship-to address cannot be delivered by land. Domestic orders are now being transported via ground to Alaska, Hawaii, Puerto Rico, and the Virgin Islands in the United States. Lithium-based battery shipments from the United States are also prohibited internationally.
Sales and discounts
Prices on ZAGG.com are not deals. ZAGG has the authority to adjust pricing and fix any inaccuracies at any time and without notice. ZAGG will refund the difference if an item purchased at full price goes on sale within fourteen (14) days after purchase. Prices that appear to be from illegal resellers or that are in violation of ZAGG’s resale policy are not matched by ZAGG. The prices do not include shipping and handling, expedited service, or taxes; they will be added to the final price if applicable.
Taxes on purchases
For all purchases made at ZAGG.com, customers will be charged sales tax in the state where the items are sent. If a customer is tax-exempt and has a valid tax-exempt number, they should call ZAGG’s Customer Service at 1-800-700-9244 to place their order. On transactions made on ZAGG.com or through ZAGG’s Customer Service, ZAGG will not offer refunds for sales tax that has already been paid.
Refunds and Returns
If somehow you receive a damaged item, you must file a claim for a refund within two business days after delivery of the product, and you must ship the product with the order number clearly visible on the packaging. Besides this, if you are dissatisfied with the purchase, you have 30 days to determine whether you want to keep or return it.
Conclusion
Customers have a wide range of feelings regarding ZAGG products, ranging from complete satisfaction to dissatisfaction with their purchase. ZAGG, on the other hand, has received extremely positive feedback.
