Walmart Phone Return Policy

Are you excited to know Walmart Phone Return Policy. Read the article to know more details.

Walmart Inc. Is an American global retail corporation headquartered in Bentonville, Arkansas, that owns and manages a chain of hypermarkets, discount department stores, and grocery stores across the United States? Walton launched his second store in Harrison, Arkansas, that year, inspired by the success of other discount department store chains. Bob Boggle, Walton’s assistant in charge of purchasing and maintaining signage, coined the moniker “Wal-Mart” for the new chain.

Walmart Phone Return Policy

Whether you bought the phone online or in-store, Walmart accepts returns within 14 days of the original purchase or delivery date. You must bring in all of the original packaging and accessories, as well as an undamaged cell phone, in order for Walmart to accept your return.

How do you return Walmart-bought cell phones?

Whether you bought your phone online or in a store, the return procedure is simple. It is crucial to note, however, that the return process for the two purchase ways differs slightly.


If you bought your phone from Walmart, you can return it to the customer service counter during regular store hours. You must bring all of the original packaging and accessories for both online and in-store returns. Walmart reserves the right to refuse your return if you do not follow the above instructions.


You cannot return a cell phone purchased online from Walmart in-store. Instead, you’ll have to send it back to Walmart by mail. To begin, go to Walmart’s website and enter your email address and order number, or log in if you already have an account.

Walmart cell phone return policy

In 2022, Walmart’s phone return policy will allow prepaid phones to be returned within 14 days of purchase. All phones, including the packing, accessories, and receipt, must be returned in their original condition. Additionally, postpaid contract cell phones are eligible for returns for up to 30 days. Continue reading to learn everything there is to know about Walmart’s cell phone return policy for both online and in-store purchases.

Is it possible to return cell phones without a receipt at Walmart?

Customers must bring in their item within 90 days, with or without a receipt, according to Walmart’s return policy. If you return a cell phone to Walmart, though, you must have your receipt in order to receive a refund. If you don’t have your receipt and paid with a debit or credit card, or if you ordered it online, Walmart may be able to hunt it up for you.

If Walmart personnel are unable to locate a record of your transaction, they have the right to refuse your return. Also, remember to bring a valid, government-issued photo ID when returning a cell phone to Walmart.

Returning a phone to Walmart

Prepaid phones can be returned for up to 14 days; however, phone cards, minutes, and pins are non-refundable and non-returnable. Returning contract phones is a little more difficult. You’ll have 30 days from the date of purchase to return your phone, but it must meet a certain criterion to qualify.

A copy of the original receipt (needed for both prepaid and postpaid phones

Authentic packaging

Adornments (chargers, earphones, protective screens

Excellent condition (no cracks, hardware damage, chipped parts, liquid damage

If your phone does not have the items stated above, Walmart will not accept it for return. Some things can be returned without a receipt at Walmart; however, phones do not fall into that category. Furthermore, unless you purchased a Walmart Protection Plan, your phone will not be accepted if it does not arrive in the same condition as when you purchased it.


What is the deadline for returning cell phones to Walmart?

Walmart has a somewhat rigorous policy when it comes to cell phone returns. Returning a cell phone to Walmart is limited to 14 days from the date of purchase or delivery. Walmart requires that the phone be in its original, undamaged condition in order to obtain a refund. However, if your phone is broken or you open the box, there are policies in place.

Can you return damaged cell phones at Walmart?

Walmart does not accept returns on phones that have been damaged or are not in perfect working order. If your phone has water damage or a cracked screen, you can get a refund if you buy the Walmart Protection Plan. If you acquire a cell phone online and it arrives damaged or defective, Walmart will accept it as long as you return it within 14 days. The only snag is that all internet cell phone purchases must be returned by mail and not in-store.

Can you return opened phones at Walmart?

Although Walmart often permits returns on opened items such as televisions and toys, the policy for cell phones is different. You can only replace an unlocked, used, or boxed phone for the same (or comparable) model if it is returned unlocked, used, or with the box opened. Walmart’s list of ‘Exchange-Only Items’ includes opened and used cell phones.

Can You Return Prepaid Phones at Walmart?

Yes, prepaid and contract phones can be returned to Walmart as long as they are returned within 14 days after purchase. Contract phones (also known as postpaid phones), prepaid phone cards, and SIM cards, on the other hand, have a distinct return policy.

Contract phones, for example, may have unique contract restrictions that affect the return process. In addition, SIM cards and prepaid phone cards are not eligible for returns, refunds, or replacements at Walmart.


Whether you bought the phone online or in-store, Walmart accepts returns within 14 days of the original purchase or delivery date. You must bring in all of the original packaging and accessories, as well as an undamaged cell phone, in order for Walmart to accept your return.

It is important to note that the cell phone must be returned in its original packaging and with all accessories. To receive 100% cash or card refund, or a replacement, you must submit evidence of purchase. Returns can be registered in person or by free shipping.

Walmart Phone Return Policy

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