Every one of us who has ordered a product online has been in this situation at least once in our lifetime. The item whose arrival we were eagerly waiting for has not yet been delivered even after the delivery date. Let’s Know More About Amazon Says Delivered But No Package.
Therefore, in this article, I am going to help you regarding a particular delivery issue – when Amazon says delivered but no package has arrived.
What to do?
If you are in a situation where you have not received the package but amazon shows delivered, you can do the following:
- Contact the Amazon customer service.
- Address the issue.
- State that the package did not arrive, but the app shows “delivered”.
- File a delivery complaint with amazon.
- Amazon will clear your issue quickly.
How to file a complaint?
There are two simple ways to make a delivery complaint to Amazon.
- Chat with a customer service agent.
- Talk to an Amazon customer service agent on call.
Contact Us option on the mobile app and the website will let you to do the above.
Helpline agents are available in all regional languages. Currently Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, and Bengali languages are available on amazon.
Here’s how we do this in detail.
A few things to consider before raising a complaint:
It is important to do the following steps before raising a complaint.
| What to do? | What should I do? | How to do? |
Check if your neighbours received the packageThere is a possibility that the Amazon delivery agent left your package with your neighbour. Before raising a complaint, make sure your neighbour received the product. | ||
Check if delivery has been attempted. | Sometimes the agent would have attempted delivery but was not able to call you to inform the same. So look around the delivery location and ensure the product did not arrive. | |
Check whether the status shows “Delivered”. | In some special cases, tracking will show that the package has been delivered but you would not have received it. In such situations, Amazon asks you to wait until 9 PM before filing a complaint. | Go to the Amazon website -> Returns & Orders -> View order details |
After checking the above, file a complaint within 30 days from the date of expected delivery.
Complaints: how do I file them? (Step by step process)
Let us see briefly how to raise a delivery complaint.
You can use either the Amazon mobile app or the Amazon website to get amazon’s help. In both modes, I’ll show the process.
- Through Mobile App:
- Start by signing in to the Amazon mobile app with your username and password.
- The bottom right corner shows three straight lines. Click on that.
- From there, go to Account-> Contact us.
- scroll until the bottom of the page..
- You can see two options:
- Chat with us
- Talk to us.
You can choose the method of complaint that you prefer. From there, the customer service agent will help you navigate further.
- Through the Amazon website:
- Start by going to Amazon.in.
- Sign into your account with your user ID and password.
- Click on Accounts & lists -> Contact us.
- Similar to the Mobile app there will be two options.
- Chat right now.
- Have us call you.
For the convenience of the customer, Amazon provides an option to call you at the time chosen by you. When you specify a time, an agent will call you.
Select the preferred method and continue as directed.
Refunds:
Refund can be claimed in two cases.
- Delivery is delayed for more than 3 days.
- Tracking shows an item is delivered when it is not.
Refunds can be in the form of an amazon pay balance or the original payment method. (Credit card, Debit card, UPI, etc.,)
To check the refund status,
Go to Your orders->View return/Refund status.
Conclusion:
Amazon is a selling platform, which resolves consumer complaints at the earliest. So there is no need to worry in case you have a similar issue with the order.
This article should have clarified any doubts you may have had about the delivery issue with Amazon.
Happy shopping!
Frequently asked questions:
- What to do if an Amazon agent steals my package?
Amazon has enforced strict controls to ensure that there are no misbehaviours from the delivery agents. So there is no need to worry.
- How to contact amazon customer service?
You can contact amazon customer service by email ID or by the mobile application.
- What does it mean when it shows a delivery date not available?
If you buy a product from Third-party sellers, it is possible that Amazon does not know when it will be shipped and delivered.
- I ordered something on Amazon. However, the delivery date was changed without any explanation. Why?
It is possible due to some external factors such as weather conditions, Mistakes by the courier agents, etc., It will still arrive one or two days after the expected date.