Best Buy Video Game Return Policy
There are numerous reasons as to why you might want to return a video game after buying it. Maybe you bought the wrong one, or maybe your kid decided he doesn’t like it anymore. No matter the reason, if you don’t have a receipt, Best Buy’s return policy can be challenging to navigate. But if you do have a receipt and haven’t opened the box yet, here is how their return process works. See Best Buy Video Game Return Policy.
If You Don’t Have A Receipt
If there is no proof that an item was purchased at Best Buy, they cannot accept returns. This does not apply for items bought in the store with credit cards (the card company has records of purchase).
It also does not include any used items bought in the store. If the original buyer does not have a receipt for an item they bought online at Best Buy, you will need to contact them directly and work with their customer service department.
If You Have A Receipt With No Box Or Seal
Best Buy’s return policy states that items must be returned within 15 days of purchase if there is no proof that they were purchased at Best Buy or still have their box/seal intact. However, some stores may accept returns even after this time limit if the product hasn’t been opened (or otherwise removed from its initial condition).
It also should not show any signs of use beyond what would normally be expected given the nature of the product / device itself (e.g., game cartridges cannot come with visible signs of use).
If You Have A Receipt But The Box Is Opened Or Damaged
Items bought at Best Buy with a receipt that meet all other requirements (e.g., unopened and unused) must still be “in like-new condition” upon inspection by staff members for you to receive store credit rather than cash value when returned before or after the 15-day return policy window has passed.
This means no damage beyond what would typically come with normal wear and tear for this type of product should show up upon inspection unless it occurred during transit, as items are typically packed securely before shipment to prevent this.
If You Have A Receipt With The Original Box Or Seal Intact
Items bought at Best Buy with a receipt can be returned within the 15-day window if they are in their original box or seal, unopened and unused. If you have opened it but do not plan to use it (e.g., the game is already installed), the return policy also states that items must still be “in like-new condition” to receive store credit rather than cash value when returned without opening them.
This means no damage beyond what would typically come with normal wear and tear for this type of product should show up upon inspection. These rules apply to all returns, whether purchased online or in-person, unless otherwise stated.
Frequently Asked Questions
What if I don’t have a receipt?
If you do not have your original purchase receipt, contact Best Buy’s customer service department to see if they can help. If the item/game was purchased with a credit card (not debit), they might provide proof of purchase through their records. They will make every effort to locate the corresponding transaction record for them to issue you an in-store credit or refund on that item.
How long does it take for my return/exchange to go through?
Typically, returns are processed within 48 hours during regular business hours Monday – Friday when completed at their store location, and all requirements listed above were met upon inspection by staff members. However, you have to keep in mind that some items such as video games and movies may take longer than this to process due to their sensitive nature. For more information, you can also check out the official Best Buy return policy page linked below.
How long do I have to return an item after purchase?
You will need your original receipt for the transaction detail on it to be located by customer service so they can provide proof of purchase or issue a refund/credit within 15 days from the date of sale if no proof is available. You cannot open any sealed items unless otherwise stated above, including signs of use beyond what would typically be expected with normal wear and tear given its condition when returned without opening them (e.g., game cartridges).
If purchased using a credit card at point-of-sale, returns can be made within the 15-day window even without a receipt if they could find proof of purchase through their records.
How do I get my money back after returning something?
If returned without any damage beyond what would typically come with normal wear and tear (e.g., game cartridges), items bought at Best Buy paid using either cash or debit card will be issued a full refund, and the transaction will be voided. If you used a credit card at point-of-sale, in-store credit or refund could be issued instead, which is valid for 90 days from the date of sale as proof of purchase and may also include Best Buy’s rewards program if applicable (e.g., Gamer Club).
Thus we learnt about Buy Video Game Return Policy. These are some of the most common questions asked by consumers who plan to return items after purchase, whether through Best Buy’s official return policy page linked below or with customer service. While there is no defined return window for online orders, it may be possible to do so via phone with their representatives depending on what was purchased. Items must still be returned in like-new condition however. For more information about the return policies of other major retailers, visit our other guides.