Primark Return Policy

You must have wondered how the clothes on Primark are so cheap and yet look stunning. And that might have planted some doubts in your mind about the quality of the products. That is why you restrict yourself from buying products from them.

Well, if that is your case with Primark, then this article will surely be a great help for you. It will give you all the details of the return policy of Primark. So that you can be fearless about trying out those beautiful items with a thought in the back of your mind that you can always return them if it turns out to be unsatisfactory.

But before moving further with the details in the article, let us first go through a quick overview of Primark.

Primark Overview

Primark is a fashion retailer operating in the United Kingdom and the United States. It was founded by Arthur Ryan in June 1969. The company is headquartered in Boston, Massachusetts, United States. The CEO of the company is Paul Marchant. Primark has 400 locations, as of 2021.

As of now, Primark has a website but you still have to visit the store to buy the products.

Primark Return Policy

1. You can process a return or refund of the products within 28 days of purchasing the item.

2. For a successful return or exchange, the items must be unused. If the item is visibly used, it won’t be eligible for returns and refunds.

3. You should have the original payment receipt and the original tag attached to the product.

4. For refunds, the mode of payment you used to purchase the item will be used for refunding your money back as well , for example, debit cards or credit cards. 

5. At the time of refunding the amount in your account, you should own the card, otherwise, an exchange will be done instead of a return.

6. You can expect the amount to be refunded in your account within 5 to 10 business days.

7. The items like boxers, piercing jewelry, opened health and beauty products, gift cards, swimwear, or underwear are neither eligible for returns or refunds.

8. The returns will be processed at any nearby Primark store only. They do not have postal exchanges or returns.

9. Primark has the complete authority to reject the return in case of clearly used products, invalid receipts, or removed tags.

Things you need to have ready for returning the products on Primark

1. Original receipt of the product

2. In the case of a clothing item, the original tag must be attached.

3. Size of the item you want in exchange if it is not your size.

How to return products on Primark?

Since Primark does not have a postal exchange or return option available for now, you’re only left with one option- in-store exchange, or returns.

However, if we look at the positive side of this, it is clear that you can return any item within a single visit to the store. Otherwise, you would have been required to wait for a week or so to get it done if it were through postage.

You have to visit any Primark store near your locality. Then you have to simply go to the customer service department of the store and file your request. They will ask you for a bunch of things like the original receipt and check out the item. It is to make sure the product is saleable and eligible for return.

Once everything is done, you will be handed another product if it is an exchange. Otherwise, the amount will be refunded to your account in case of a refund.


Primark’s return policy is quite straightforward. You can process a refund, refund or exchange, within 28 days of purchasing the item. You simply have to visit the nearby Primark store and issue your request. Since it has only an in-store exchange option available, you can get the item returned right away most probably in a single visit to the store. The return policy is only applicable for the items eligible for it. Primark has the complete authority to reject the return in case of clearly used products. All the other details are mentioned in the article above.

Frequently asked questions

1. To return a faulty item, is receipt necessary?

If the fault is clearly stating a manufacturing fault, then the receipt won’t be required to process returns or exchanges.

2. Can I return the item to Primark after 28 days?

Primark does allow you to return the item even after 28 days of purchasing it. But you will not be able to receive the refund. Instead, you will get an option to exchange the item for another one at the same price.

3. What if the item for exchange is out of stock?

In that case, Primark will refund the amount back to your account.

Primark Return Policy

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