Fabletics is a clothing brand based in the US that sells what is widely known as activewear. This includes sportswear, fitness clothes like leggings, tees, yoga pants, and sleepwear for both men and women. If you have made a purchase at Fabletics, and are looking to return it for some reason, here is a brief breakdown of their return policy. It will be helpful to go through the return policy before going to the store and running into problems. Here, let’s know about Fabletics Return Policy.
Fabletics Return Policy
As with any clothing brand, Fabletics has some conditions that you need to follow to return any item. As they are a global brand, their policies differ depending on the place from where the item was purchased. In the US and Canada, they allow returns and exchange of items, if made within ninety days of the date of purchase.
Usually, they accept returns within forty-five days of the date of purchase. The item will have to be unused, in proper packaging, and in good condition. If the product was purchased on a final sale, it cannot be returned or exchanged. For this, you will have to refer to the disclaimers, if any, written on the product. The item should be returned with all accessories intact, and any tags should still be attached.
Once you return a product, you have three options.
- Ask for a refund: You can ask for a full refund up to fourteen days from the date of purchase. The payment method used will be the same as that you used to pay for the product. If you choose this, any reward points that you got with this purchase will be deducted. Items bought with redeemed points cannot be returned or exchanged.
- Exchange this product for another item: This item can only be exchanged for free if it is the same cost as the product you previously had purchased. If it is costlier, you will naturally have to pay the extra amount.
- Exchanging the product for a Fabletics membership or store credit: If you had used membership or store credit to pay for a product earlier, it cannot be refunded to a credit card.
You can email Fabletics, or call their customer service to inform them that you would like to return an order. They can be contacted on +1-844-322-5384 from 9 am to 9 pm EST. They will need to know your order ID, so have it ready. You will need to tell them which of the three options you will choose upon your return of the product. The return process can be started via a call or online chat. Remember that if they do not know you want to exchange your product, you will face difficulties later.
How to Return at Fabletics?
One way to return an item is by going to the store you purchased it from. This way, you can ask your questions to the employees and get them to help you out.
Another way is to ship your return or exchange package to Fabletics. These are a few steps you will need to follow if you want to use this option.
Step 1: Visit the Fabletics website, and go to My Account. Click on the ‘’Order History’’ option and choose to return or exchange your order.
Step 2: You will get a return label and return packing slip on the website. You will have to print these out.
Step 3: Package the product in the original packaging you had got it in. Attach the return packing slip on the cover of the package.
Step 4: After you finish packaging the product, attach the return label on the front so that the company will know it is a returned order.
Step 5: All that is left now is to ship the product. Make sure your address and the delivery address are both correct.
Step 6: To ship, you can visit the Hermes Parcel Returns web page. You can opt for a Courier Collection or the ParcelShop Drop-Off. They have a tie-up with Fabletics, so you can track your parcel conveniently if you use them.
After The Return
If you visit the Fabletics store to return your product, the return will be processed immediately and any refund processes will start then itself. If you are shipping the return order to them, it will take longer. After they receive your item, it will take them five to seven working days to complete your return process. If it takes longer than ten days, you should contact them again.
Conclusion
If you are buying products from Fabletics, make sure to keep the receipt and not throw out anything that came with the packaging in case you need to return the item. They need everything to be in good condition to accept the item for a return. They are customer-friendly, so if you have everything in order, returns and exchanges will not be a problem. Happy Shopping!
