You bought a Lenovo product, and it is not what you expected, and now you want to place a return order. Buying and returning electronic gadgets can be a complicated task as many tech brands have a strict return policy on their electronic products. Lenovo offers a straightforward return policy for its customers. The return policy for Lenovo hardware and software products is different, and the return deadline for a lenovo.com product and Lenovo outlet product also differs. The best way to get a quick and hassle-free refund from Lenovo is to return your Lenovo product as soon as possible with its original packaging. Here we learn more about ‘What are Lenovo Return Policy?’.
Lenovo products eligible for return
All the Lenovo products are eligible for a return if you return your product within 14 days of purchase from the Lenovo outlet and within 30 days from the Lenovo website or online. Few products are not eligible for returns at all. Such as:
- Digital gaming products
- Products not separately priced
- Computing products more than 5 units
- Request for partial refunds
The time limit for returning a Lenovo product
The time limit for placing a return order depends on your purchasing method. Here are the time limits to request a return of your Lenovo product.
- For online Purchases on the Lenovo website- For All, the online purchases, you can submit a request for return within 30 days after the delivery of the product.
- Lenovo Outlet-For All the products purchased from any Lenovo outlet, you can submit a return for request within 14 days from the date of purchase.
- LenovoPRO- For Products Bought using LenovoPRO, you can request a return within 45 days from the date of purchase.
- Motorola products- Any Motorola products purchased from Lenovo, you must submit a return request within 14 days from the date of purchase irrespective of the method of purchase.
Lenovo Hardware product return guidelines
Lenovo Hardware products like laptops, tablets must be returned in original packaging with all their components and invoice of the product. A hardware product is eligible for a full refund only if:
- Lenovo shipped you the wrong product
- If the product is defective
Return requests other than the above reasons are not eligible for a full refund. Lenovo will charge you a restocking fee of 15% of the amount and return shipping fees on any return, other than the above-mentioned reasons.
Lenovo Software products return guidelines
Software products are eligible for a return up to 30 days from the date of purchase. However, a software product can only be returned if:
- A software product acquired with a hardware device is unopened, unused, and the package is sealed.
- If a software product is delivered electronically, the customer must not have used the product or accepted terms of the license of the product to be eligible for a return.
If your return request adheres to the Lenovo return policy. Lenovo will refund your amount or credit through the original payment method.
How to request a return on your Lenovo product
A customer can request a return in three ways:
1. Contact Lenovo- You can contact Lenovo customer support representatives to request a return. They will guide you through the return process.
2. Online returns- If you bought your product from the Lenovo website, navigate to the order details page from your Lenovo account and request a return. Once your return request is processed Lenovo will issue your RMA(Return Authorization number) with further guidelines.
- Once your request return is approved, you will receive an Email with Your RMA(Return Authorization number) and a return shipping label
- Repack your Lenovo item in original packaging with all the components and your shipping label.
- Drop your package at any nearest UPS location. Remember, if your item is eligible for a full refund, Lenovo will compensate you for the shipping charges.
- Once your package reaches Lenovo’s return center, it takes around 4-5 business days for Lenovo to examine your return product, and it might take between 2-10 business days for your refund to your original payment method.
- Lenovo is not responsible for any return without an RMA number. Hence, you cannot return any product without an RMA number.
3. Lenovo Outlet- If you have made your purchase with a Lenovo outlet then, you can visit them to request a return on your product. Such returns are usually hassle-free and cost-free.
Conclusion:
Lenovo’s return policy comes with its terms and conditions. Hence, before you buy any product at Lenovo, make sure to read all the return guidelines and call a customer support representative to clear your doubts. Going through a return process is a time and money-consuming process. Instead, buy the product only when you are satisfied with your purchase. Read return guidelines properly and request a full refund on your item.
Frequently asked questions
1. What can I do if my Lenovo item is defective?
A. You can contact Lenovo’s technical support team to check your product, or you can request a return if your product is new.
2. Can I receive a full refund if I request a return within the time limit?
A. In most cases a full refund is initiated if Lenovo is at fault and shipped you an incorrect order or a defective product. Otherwise, you might not be eligible for a full refund. You should contact Lenovo customer support to know more.
3. Do I have to pay for shipping charges while returning a product?
A. Yes. You have to pay your shipping charges to UPS. However, if you are eligible for a full refund because of a wrong shipment or defective product, your shipping charges will be compensated by Lenovo.