Zales Jewelry Return Policy-Know more

Zales Jewellery was started in the year 1924. Zales Jewellery is counted as the most recommended jewelry store in the United States. They are known to provide the service through both online and offline modes. They have their stores settled out at different locations, to provide good and extended service to a large number of people. Let’s learn ‘Zales Jewelry Return Policy’.

Zales Jewelry Return Policy

Zales stores sell branded and customized jewelry to their clients. They are the qualified as well as trusted Jewell shop for many people. However now we all not only look at the product or its price, but we also tend to look for many things such as its return policies, warranty, etc. The return policy of Zales Jewellery is customer-friendly and allows them to return the product within 60 days of purchase and for a watch, return is allowed within 30 days of purchase. 

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Zales Return Policy:

When we think about buying any product from the store. The first thought is to ask for its return policy. Some stores do not accept products once sold. And hence, they make it difficult for the customers. But when we talk about sales Jewellery, they have a perfectly needed return policy kept in place for the customers. The return policy of Zales Jewellery is more customer-friendly and also shows enough responsibility towards the Zales. Let us have a look at the return policy of Zales.

  • Zales Jewellery allows no return policy on special ordered watches, custom designs, ear-piercing earrings, gift cards, class rings, engraved items.
  • All jewelry is subject to return within 60 days from the purchase and if it is a watch, then within 30 days from the purchase.
  • The product to be returned should be returned with all necessary documents.
  • The item to be returned should be returned in good and proper condition. Just like the way it was received.
  • While returning the watch, the watch should be in the same condition when received. There should be no alteration done on it. Also, the watch should never be worn. All the packaging documents received with it should be attached back on it while returning.
  • Cash refunds will be given to the original purchaser only. Refunds can be claimed by the one carrying the original receipt only.
  • Gift returns with receipts can only be converted to gift cards.

Ways to return the Products:

  • There are two possible ways to return Zales Jewellery products. It can be done by simply going to the outlet store. Or it can be done with the help of mail.
  • The condition for both ways is that the products purchased from the outlet store need to be returned at the store only. No mail is acceptable. And for the products purchased online, they can be returned by mail if no outlet store is accessible in the nearby location.
  • For returns through the mail, all information should be noted on the parcel with the attachment of the original slip provided with the product at the time of purchase. The shipping charges need to be paid by the customer only. The returning product should be packed the same way when received. 
  • One can expect the refund amount after or within 15 working days.

Zales Jewellery:

Zales Jewellery is a big name in the jewelry industry. They have more than 125 stores settled up in the United States. They are known to provide multiple products in the line of jewelry. Their products list includes peculiar products such as bridal jewelry, anniversary bands, solitaire, etc. Zales Jewellery also allows its customers to get customized jewelry made up by placing the order. They also provide watches and specific branded jewelry which can not be accessed through other places. One can be sure to find all related jewelry with the newest fashion trend going on. Hence it is one best stop for ladies waiting to purchase some best jewelry.


Zales Jewellery is one of the popular names in the field of jewelry. They provide multiple types of products at the normal rate for people to get access to many luxury products. Their terms and policies are considered customer-friendly policies. The most important policy we all need to know before purchasing a product is its return policy. Some of the details have been given above on its return policy.

Frequently Asked Questions:
  1. Does Zales Jewellery allow repair services?
  • Yes, Zales Jewellery enables its customers with the facility of jewelry repair. They provide multiple repairing services such as ring sizing, buffing, polishing, chain repair, stone replacement, etc.
  1. Does Zales Jewellery accept credit cards?
  • Yes, Zales Jewellery accepts all kinds of credit cards. They also accept the Zales credit card.
  1. Does Zales Jewellery provide any jewelry protection plan with their products?
  • Yes, Zales Jewellery provides a lifetime jewelry protection plan to its customers. However, this plan is applicable only on in-store purchases. And is not accepted on offline purchasing.
Zales Jewelry Return Policy-Know more

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