Before getting into the return policy at Farm Rio let’s know about Farm Rio.
ABOUT FARM RIO
Farm Rio is a fashion brand that makes Brazilian clothes and footwear and comes into existence in 1997. This brand, started by Katia Barros and Marcello Bastos, was first established in a marketplace in Rio de Janeiro. The brand’s main emphasis is to liven up the Brazilian colors and heritage through its designs. The brand’s reach has extended outside Brazil to the U.S. and Europe, creating a global impact.
The designs made by Farm Rio show the ethnicity of Rio De Janeiro by mixing and combining vibrant colors by using tropical motifs to portray fresh designs.
Farm Rio has reached a revenue count of 12.5 million within the first few months of 2020 on a global scale outside of brazil.
The brand has successfully built 77 stores nationwide in Brazil. It is one of the most profitable brands in their country and a sustaining one in the U.S.
They knew that extending its base outside Brazil to the U.S. would be tough as Brazil has restrictions and limitations on trade policies. Yet in 2013, the brand invested a sum of money in extending its production outside Brazil on a global level.
ABOUT FARM RIO DESIGNS
The designs of Farm Rio are quite unique.
- They use vibrant colors to show the pop of their Brazilian culture.
- They also use tropical motifs to highlight their designs.
- Everything starting from sweaters to knit dresses is available on their shopping platform.
ABOUT RETURN POLICY AT FARM RIO
Farm Rio does offer a return policy for its buyers, but there are a few terms and conditions that come with this return policy.
- Returns are possible only within 30 days of delivery. Even one day after this would be accepted by the company.
- Damaged, worn, and washed clothing without the original tags and price tags are neither eligible for the return policy nor for the exchange one.
- Any item that has been bought from the sale list cannot be exchanged or returned.
- International orders are returned only in the case of a complete full refund.
- Shipping of return or exchange orders is free only for the U.S. While on the other hand, for the return of any other international order, an additional fee needs to be paid by the buyers, which will be directly deducted from your refund money.
- An amount of 2,300 rupees will be deducted on account of a refund of any international order besides that of the U.S.
- Discounts are only applied if there is an offer on them.
- Price matches will be honored only within seven days of purchase, and any duties and taxes paid are nonrefundable. All refunds will be credited to the original form of payment.
Free returns are applicable only for the below countries;
- Australia
- Canada
- United Kingdom
- Europe Union.
No exchanges are possible. All kinds of taxes and all kinds of duties paid are nonrefundable.
WHEN AND HOW CAN I RECEIVE A REFUND?
- The processing of returning goods may take up at least 15 days from the date on which the delivery was made at the warehouse.
- A refund offer voucher is provided to the buyer as soon as he opts for a return on order so that the voucher can be used for future purposes and purchases.
- If you intend to place a new order and not proceed with your old one, a full refund will be provided on your previous order once it has been canceled. This refund will be provided in its original form within a short span of time.
- The bank takes approximately ten days to process a refund once the order has been returned.
- An email will also be sent once the refund has been processed.
- Within a few days, your refund will be processed and credited back into your account.
ABOUT RETURN GIFT CARDS.
- A refund offer voucher is provided to the buyer as soon as he opts for a return on order so that the voucher can be used for future purposes and purchases.
- The processing of returning goods may take up at least 15 days from the date on which the delivery was made at the warehouse.
CANCELLING OF AN ORDER
- Cancellation of an order is completely possible with Farm Rio only if your order has not been shipped yet.
- In case of any cancellation, it is better to contact Farm Rio’s customer service within two hours of placing the purchase.
- It might be difficult to cancel an order since the company tries to deliver the packages as soon as possible and within the mentioned dates.
CONCLUSION
Farm Rio is a successful brand that has managed to extend its reach outside Brazil to the U.S. and other European countries. The designs made by Farm Rio show the ethnicity of Rio De Janeiro by mixing and combining vibrant colors by using tropical motifs to portray fresh designs.
Farm Rio does offer a return policy for its buyers, but there are a few terms and conditions that come in with this return policy. Returns are possible only within 30 days of delivery. Even one day after this would be accepted by the company. Damaged, worn, and washed clothing without the original tags and price tags are neither eligible for the return policy nor for the exchange one.
Shipping of return or exchange orders is free only for the U.S. on the other hand, for the return of any other international order, an additional fee needs to be paid by the buyers, which will be directly deducted from your refund money.
If you intend to place a new order and not proceed with your old one, a full refund will be provided on your previous order once it has been canceled. This refund will be provided in its original form within a short span of time.
A refund offer voucher is provided to the buyer as soon as he opts for a return on order so that the voucher can be used for future purposes and purchases.
FAQs
Q. How much time will it take for my order to be processed?
Ans: The processing of orders may take up at least 1 to 3 days from the date on which the delivery was made at the warehouse.
Q. How long will my order take to dispatch?
Ans. If you are from the United States of America, your order will be received within five to seven days of shipping it.
If you are from Hawaii or Alaska, it takes two to three weeks for the order to be shipped.
Q. Can I exchange my order?
Ans: Yes, absolutely, your order can easily be returned or exchanged.
Q. Can I cancel my order after placing it?
Ans: Cancellation of an order is completely possible with Farm Rio only if your order has not been shipped yet.
Q. What kind of designs can I find on the Farm Rio website?
Ans: Almost everything, including tropical motif designs, vibrant colored outfits, and many more, is available on the website. There are all sorts of clothing, including knitwear, sweaters, dresses, puffer jackets, etc.
Q. Is a refund possible?
Ans: If you intend to place a new order and not proceed with your old one, a full refund will be provided on your previous order once it has been canceled.
