From gaming to socializing, everyday life is going online. Technology development is touching the sky now. One of the most popular online works is shopping. Numerous apps and websites are now featuring online shopping for general people. Everyone is in love with this online shopping feature. People from any corner now can order anything online. But sometimes we receive the wrong products while shopping online. Let’s learn ‘What to do when Amazon sends the wrong item?’.
Among all the online shopping sites, Amazon is the most popular. Even though it is so well recognized and popular it has some downsides. Sometimes people receive the wrong products and there are many complaints regarding this. In that case, a person can either replace or return the item through the app itself. After returning the person will get his full refund within a short period. But in case this is a case of fraud he or she can file a complaint against it.
What is an Amazon Application?
Amazon is the most recognized and popular application worldwide. The founder of the application is Jeff Bezos. The application features online shopping for customers. A person can easily shop everything through the app from the comfort of home. From electronic appliances to fashion products, grocery to bill payments, you can do everything in the app. They also feature online payment along with cash on delivery.
What are the steps we can take when Amazon sent wrong items?
Regardless of its popularity, customers face many problems too. Sometimes they receive damaged products and sometimes wrong items. But the features of the application are helpful in every case. They have helped people to sort out these kinds of issues. If you received the wrong item from Amazon, follow the processes below.
Replace or Exchange:
In case, you have received the wrong item and indeed want the exact product you can replace the item. Follow these steps to replace the wrong item on Amazon.
Open the Amazon application on your phone and log in to your Amazon account.
On The left side of the app, you can notice a three-bar, click on it.
From the list choose “your orders”. After choosing you will get the list of items you have ordered till now.
In the list choose the item you have ordered but you have received another.
After clicking you will get into a page. On that page click on replace items.
There you will get a list of reasons for replacing your product. Choose “Wrong item received”. After that, in the given box, describe the issue.
Then they will process a replacement for the wrong product and after some time, you will get the right product.
Return:
If you don’t want the exact product anymore you can opt for returning on Amazon.
Open and login into the Amazon app using your account.
On the left side click on three bars and choose “your orders” from the list on the page.
From the list of your orders find the item you have ordered and click on it.
There choose return or replacement items which will direct you to another page. On that page select “received the wrong item” from the reason list.
Describe your problem in the given box to proceed further.
After that, you will choose a bank account to which you want your refund.
After certain days a delivery person will pick up the wrong item and after some time you will get your refund.
But remember even though you have opted for COD while receiving the refund will be either to a bank account or Amazon balance.
File a complaint:
Sometimes the case is of fraud. The seller does such things intentionally and dont return your refund. In that case, you can raise a complaint on the Amazon site or in the consumer court. So be careful about receiving such a type of wrong product where the seller isn’t trustworthy. Else take help of the customer care for such cases.
In case, you have received the wrong item don’t panic or worry about that. Both returning and replacement process is on Amazon. You will get your full refund to your account or Amazon balance. You can use the Amazon balance for future purchases. Customer care will support you in the case of forgery.
Frequently Asked Questions
Q. Why do sometimes we receive the wrong item on Amazon?
Ans: Such issues take place when the seller sends the wrong items unknowingly or by mistake.
Q. Is it safe to give bank account details on Amazon?
Ans: Yes, it is indeed secure to give your bank account details or card details on Amazon.
Q. How many days does it take for the return or replacement?
Ans: The replacement or return process time takes 4 to 7 days, depending upon the place you are living.
