Customers patronize goods on a warranty than goods that are not. This is because there is a general belief that companies that sell their goods on warranty are reliable and trustworthy in business. A warranty is usually a written term of a business contract, that shows the period a purchased product can stay with the customer and can be returned if it develops any problem for a replacement to the company over the given period. The Achilles tire company is one of the leading tire industries in the world that sell several tire designs. We want to discuss the Achilles tire warranty, which will be addressed in the following paragraph.
Achilles tires are made in Indonesia by PT Multistrada Arah Sarana and have the following core values, such as spiritual, honest, responsible, synergy, proactive and loyal. Their attitudes towards their customers make them have lasting dealings with vehicle dealers, such as Mitsubishi Motors, Hyundai, Daihatsu, Hino, and others.
The manufacturers of Achilles tire (PT Multistrada Arah Sarana) provide a limited warranty for their tires for a five years period from the manufacturing date of the tire. According to their DOT, a purchased tire that becomes faulty as a result of the manufacturer’s fault will be replaced at a given time. Find below, the terms and conditions associated with the warranty.
Terms and conditions for Achilles’ tire warranty
The following must be met before a tire is being approved for replacement
- The damage must be assessed by the manufacturer’s representative staff (PT Multistrada Arah Sarana).
- The final decision must be made by the manufacturer’s representative staff (PT Multistrada Arah Sarana).
- The staff will calculate the compensation amount based on the damage using a pro-rated basis.
- The replaced tires under warranty will automatically become PT Multistrada Arah Sarana property.
- Tires that will be accepted are tires with serious damage attributed to manufacturers’ fault.
What is not covered by Achilles Tire Warranty
- Tires that are damaged due to road hazards. Such damages include cuts, punctures, impact breaks among others.
- Mechanically damaged tires due to condition of the vehicle that causes wear and tear, abnormal inflation, tire damage due to high-speed, carelessness and negligence, defective mechanical components, improper installation, overloading, accident, fire, chemical, tire chain damage, racing, vandalism, flat spotting caused by improper storage or brake lock among others.
- Failure of the tire due to previous damage, or repairs or patched tires are not acceptable for replacement as far as the repairs were not done by the factory producing Achilles brand tires.
- Any modified tire after leaving the factory cannot be replaced
- Any damage that results from non-usage of the tire or incidental damage to the tire is not covered by warranty.
- Any tire that was not transferred from one vehicle to another cannot receive a warranty.
- Any tire brought without the receipt of purchase (receipt that shows the date of purchase, vehicle type, model, odometer reading, and rotation record) will not be accepted for warranty purposes.
Customers’ obligation
The following are the obligations of customers that want to receive a tires warranty. They include:
- For a customer to enjoy the limited warranty, the customer must ensure that he/she presents the tire to an authorized Achilles dealer.
- A customer must ensure to fill and append his/her signature on the claim form and other documents provided by an authorized Achilles dealer.
- Customers are obliged to pay for mounting and balancing of the tires, applied taxes, other additional services, or balance for a higher-priced tire.
Bottom line
The Achilles tire company is one of the leading tire companies in the world and has affiliations with such as Mitsubishi Motors, Hyundai, Daihatsu, Hino, and others. The manufacturer of Achilles tire warranty is PT Multistrada Arah Sarana manufacturer which is based in Indonesia. The tire manufacturers offer a warranty for tires about five years from the manufacturing date to their customers. However, if you want to get your warranty served, you must follow the due process in line with the terms and conditions stated in their DOT.
Frequently Asked Questions
- What types of tires are sold at Achilles tires?
In the Achilles tire industry, different designs of tires that will fit your vehicle at all seasons are available. They include; Passengers tires, SUV tires, Performance tires, MotorSports tires, Light trucks and commercial tires, and Winter tires.
- What kinds of damage in Achilles tires may not receive a warranty?
Tires damaged by road hazards, fire, corrosion, or accident may not receive a warranty. Tires damaged due to improper inflation may not also receive a warranty.
- How good are Achilles tires?
Achilles is known for high-quality tires and they have been in existence since 1991. Several people trust their products; the company is praised for dependability, excellent traction, and long mileage
