Nihao’s jewelry has steadily climbed up the ladder of most sought-after jewelry. The company’s customer base is increasing steadily. Already existing customers keep patronizing, while new ones are hopping on the bus. And this includes you. You want to purchase jewelry from Nihao, but you are not certain about the return or exchange policy of Nihao’s jewelry.
Well, Nihao has a conditional return/exchange policy that covers their jewelry. You have to return the damaged or defective jewelry to the company, within 7 days of delivery. You have up to 15 days to request an exchange of items by Nihao Jewelry.
However, the company does not cover shipping costs in return.
This article will attempt to explain this terrain policy in detail.
The Return Policy of Nihao’s Jewelry
As earlier stated, Nihao Jewelry is steadily gaining ground in the markets. There’s a high influx of customers who wish to own their jewelry. Part of the reason for this growth is their intent on superior quality and credible designs. This assurance is evidence of the company’s return and exchange policy.
This policy covers the return and exchange of any jewelry delivered to you that you are either not satisfied with or appears damaged and defective, within an activated time. Note that the period for you to return varies from the period for exchange.
Requirements:
For the return policy to be activated, you have to return the jewelry within 7 days of delivery (that is, from the day you receive the jewelry). In case, you seek an exchange of the item delivered to you, Nihao demands that you request the exchange of the item within 15 days of delivery.
Shipping Costs:
It is worth noting that the shipping costs of returning the item to the company, will solely be your responsibility. However, in cases of exchange, the cost of shipping the exchanged item back to you will be the obligation of the company.
Refunds:
Every returned item will be processed between 3 to 5 working days after the company’s Distribution Center receives your item. Nihao makes use of store credit to refund returns into your shopping account.
Other Conditions:
Apart from the condition of returning an item within 7 or 15 days of delivery, there’s also the condition of returning the item in good condition. The item must be free of stain and wear. It must also be in a resalable state, barring the defects that come from the manufacturer’s fault.
Now that you understand the conditions governing Nihao jewelry’s return and exchange policy, keep reading to know how to return an item to Nihao.
Steps to Make a Return Request For an Item To Nihao
Follow these steps below to return an item to Nihao.
Step 1
Be sure you have received your ordered package from Nihao.
Step 2
Make sure you have identified a problem with the item.
Step 3
Take a screenshot of the problem, or better still make a video.
Step 4
Send the photo or video to Nihao via email.
The company will verify the problem and provide you with feedback as soon as possible.
Processing Your Return Shipment
If your request is valid, you will be asked to ship the jewelry alongside the receipt or any proof of purchase, to their Distribution Center.
Please note that if you return any jewelry without a receipt or proof of purchase, it may be rejected.
Carefully choose the shipping company you will use to return the package. Some packages may take several days to reach Nihao, based on the method of shipping and the cart the river you selected.
Ensure to properly store your proof of postage. Return your package with a tracking number, as Nihao will not be held responsible for return packages that are lost or stolen on the way.
Valid and Invalid Return Request
As earlier stated, if you do not have proof of receipt and delivery, Nihao Jewelry will consider your request invalid. As such, the company will not grant store credit for your returns.
Be rest assured that once your return is fully processed as valid, you will be issued store credit in your shopping account. You can use this store credit and more purchases in the future.
Gladly, there is no expiry date for this store credit, and nor is there a stipulated period for you to be able to use the credit.
Conclusion
It is not a hidden truth that nobody stays happy when the items they purchase arrive defective or unsatisfactory. It gets worse you do not know the seller’s return policy
Therefore, it is important for companies to clearly state their return policies. Nihao follows suit here. Their return and exchange policy of Nihao’s jewelry within 7 days (15 days) from the day of receipt, creates a comfortable environment for their customers.
Frequently Asked Questions
1) Does Nihao Jewelry offer free shipping?
Currently, Nihao Jewelry does not provide free shipping. They have policies regarding their shipping.
2) Does Nihao Jewelry offer international shipping?
Yes, Nihao Jewelry offers international shipping, with policies guarding the shipping.
