Customers buying products and services using their credit cards can dispute the charges applied on their cards by the sellers due to various reasons. This is referred to as a chargeback. The customer has to contact the credit card providers who raise the claim on their behalf. The seller of the product has a right to accept the claim or not by providing transaction details.In this article we will discuss about Amazon Chargebacks.
Amazon allows customers to claim for chargeback from the sellers. To claim the chargeback a customer must present a reason as to why they are claiming and the seller can either accept or dispute the claim. Amazon outlined regulations that sellers must follow during a chargeback claim to ensure the customer’s claim is resolved on time to ensure the customer and the seller are both satisfied with the process.
Details Of Amazon Chargebacks
After Amazon receives a chargebacks claim from the buyer, it sends an email notification to the sellers with chargeback claims containing order transaction date, the type of card used to purchase, the seller order identification number, order reference number, the amount in dispute, type of dispute, reasons for a chargeback, any seller information required, and terms of the agreement.
Process Of Amazon Chargebacks
A chargeback claim starts when a buyer notices an unauthorized charge on their credit card transactions. The buyer then contacts their credit card provider for a chargeback claim who then requests the transactions information from Amazon Pay. Amazon Pay gets in touch with a chargeback claim requesting the seller for the transactions information via the email address provided in their Amazon account.
The seller reviews the transaction details either accepts the chargeback or disputes it.
- If the seller accepts the chargeback, the transaction is reversed by Amazon Pay debits the amount from the seller account and sends it to the credit card provider who reimburses the buyer account.
- If the claim has been disputed Amazon Pay will have to charge the seller a $20 disputed chargeback fee and ask the seller to provide more information on the reason for the dispute and contact the credit card provider for a solution.
Amazon Chargebacks Dispute Process
After a seller disputes a chargeback claim, Amazon Pay reviews the information provided on the reason for the dispute and contacts the buyer’s credit card provider. The process might take up to 90 days or more from the dispute date and Amazon Pay will get in touch with the seller only if the seller is required to reimburse the buyer.
Below are some of the details that the seller might be required to provide during a claim dispute.
- Product description
- Copy of order emails
- Change details
- Transaction details
- Product photo
- Any communication with the customer
- Product identification number
- Proof of product delivery
Reasons For Amazon Chargeback Dispute
- A buyer might have ordered a product or service but the seller has not delivered yet the purchase amount and the shipping fees have been deducted from the buyer’s credit card.
- A customer might claim for a chargeback if their credit card was used fraudulently or was stolen.
- A buyer received a product that they are not satisfied with or the product was damaged on delivery. In this case, the buyer has the right to claim a chargeback.
- A buyer might have been charged for a product shipping fee that they did not use.
- The buyer notices a charge in the credit card statement that they have no idea what it was charged for.
Types Of Amazon Chargeback Dispute
Unauthorized transaction chargeback
This results from the deduction of transactional charges that the customer had not permitted or allowed on the credit card. This can be due to an error in the billing system or fraudulent use of a customers’ credit card. A customer has a right to file for reversal of the charge into their credit cards.
Service chargeback
The buyer is required to present more detailed information about the transaction and the reasons for the claims. The buyer has a right to claim the money since they had not enjoyed the service they are being charged for.
Amazon Chargeback Period
The credit card company gives Amazon Pay 11 days to respond to the chargeback claim to either accept it or dispute it. If the seller does not respond to Amazon Pay on the chargeback claim or does not dispute the chargeback claim, Amazon Pay debits the sellers’ account.
If the seller disputes the chargeback claim, it might take up to 90 days or more to resolve the claim.
Conclusion
A chargebacks claim provides dispute resolution between the buyer and the seller with Amazon Pay and the buyer credit card providers intervening to find a lasting solution. The process ensures both the buyer and the seller’s rights are not violated and in the end, each gets satisfied with the solution provided.
Frequently Asked Questions
- How Much Will Amazon Pay Charge The Seller For A Chargeback Dispute?
Amazon Pay charges the seller a Disputed Chargeback fee of $20 per chargeback
- How Does Amazon Pay Communicate To Sellers Regarding A Chargeback Claim?
Amazon Pay sends chargeback claim email notification to the sellers’ email address with more instructions regarding the chargeback.
- Can A Seller Dispute A Chargeback Claim?
Yes. A seller can dispute a chargeback claim by providing reasons and the transaction details.
