The retail sector in the United States has grown significantly. More stores are coming up competing for customers by providing a variety of products, a variety of services, different payment modes, a variety of ways of shopping, a large network of store locations, and loyalty programs. Let’s discuss ‘What is Kohls?’.
Kohl’s is a retail chain store operating in 49 States with more than 1,100 store locations in the United States of America. Kohl’s with its headquarter in Menomonee Falls, Wisconsin, United States was founded by Maxwell Kohl on September 12, 1962, and has employed over 100,000 employees. Kohl’s specializes in Clothing, footwear, bedding, furniture, decor, jewelry, toys, appliances, beauty products, electronics, and housewares, and customers can purchase products in-store or online at www.kohls.com or Kohl’s Mobile App.
Overview of Kohls
Kohl’s was founded in 1962 in Brookfield Wisconsin and launched its website www.kohls.com in 2001 where customers can learn more about products and services offered and shop online. In 2004, Kohl’s launched Kohl’s Cash reward program a marketing strategy used to reward loyal customers and increase the number of customers at its stores. Kohl’s operates more than 1,100 stores in 49 states in the U.S. with over 65 million customers. In 2020, Kohl’s partnered with Sephora and launched in 2021.
Kohl’s purpose is: To inspire and empower families to lead fulfilled lives. Kohl’s stores are guided by the following values which include Putting customers first, Acting with integrity, Building great teams, and Driving results. Kohl’s Vision is: To be the most trusted retailer of choice for the active and casual lifestyle.
Kohl’s loyalty programs
Kohl’s has a well-designed loyalty program for its customers at different periods whenever they shop with them. They are in form of:
- Kohl’s cash
Customers using Kohl’s Cash can save on every purchase they make. The Kohl’s Cash reward is designed for a customer to earn of $10 Cash coupon for every $50 spent in-store and on www.kohls.com.
- Kohl’s rewards
Kohl’s rewards enable customers to earn more Kohl’s Cash coupons daily on every purchase they make. The customers earn 5% cash back on Kohl’s Cash on every purchase as well as personalized birthday gifts, deals, and perks
- Kohl’s cards
Enables customers to save more whenever they shop held by 29 million Kohl’s customers. To know more about Kohl’s loyalty program, Click here.
Kohl’s strategies
Below are the strategies that guide how Kohl’s stores operate.
- Becoming a destination for active, casual, and beauty for the entire family
- Always delivering quality and discovery
- Leading with loyalty and value through a best-in-class rewards program
- Delivering a differentiated omnichannel experience that is easy and inviting, no matter how customers want to shop
How to shop at Kohl’s?
Kohl’s offers its customers different ways they can purchase items depending on their preferences as outlined below.
- In-store
A customer who wants to purchase an item from Kohl’s can visit any of the Kohl’s store locations near them.
- Kohls.com
www.kohls.com is the official website of Kohl’s stores and provides customers with an online shopping option for customers to shop for whatever they want, whenever offering them convenience. For a customer, they shop they need to open an account with Kohl’s and provide all the relevant information requested.
- Kohl’s App
Kohl’s App is available for download and installation in Apple Store and Google Play.
Kohl’s service for online purchases
Apart from providing customers with products, Kohl’s also provides its customer with services that enable them to get the purchases they made online on www.kohls.com or Kohl’s App. The customer gets to choose their preferred mode of getting the purchase.
- Store Drive Up
Kohl’s Store Drive Up service is available to customers who have shopped online at www.kohls.com and would like to drive to any Kohl’s store location and pick up their products. The customer doesn’t have to get out of their vehicle as Kohl’s team will come to them with their order and verify the purchase and place their order in their car.
- In-Store Pickup
Kohl’s In-Store Pickup is available to customer who has ordered in www.kohls.com and Kohl’s App. The customer gets to visit the nearest Kohl’s store location and gets into the store to verify their purchase and pick up their order.
- Buy Online, Ship to Store
Kohl’s Buy Online, Ship to Store is free and available to customer who has ordered in www.kohls.com and Kohl’s App. The purchase is shipped to the customer’s local Kohl store for the customer to pick it up.
Conclusion
In more than 50 years that Kohl’s stores have been in operation, it has provided its customers with quality and variety of products and services to purchase depending on their needs, different methods of shopping, different payment modes, and loyalty programs. Its wide presence in the U.S increases the visibility of the Kohl’s brand and ensures the customers can benefit from its products and services as the store increases its number of customers.
Frequently Asked Questions
- How do I get in touch with Kohl’s stores?
To contact Kohl’s use the following ways
- Call 855-564-5705 for order or Kohls.com inquiries
- Call 855-564-5748 for kohl’s card or payment inquiries
- Call 800-653-1774 for corporate gift cards inquiries
- Chat online with Kohl’s customer service at www.kohls.com
- How do I locate Kohl’s store near me?
On https://www.kohls.com/ click on select store and enter your city and state or Zipcode and click on search.
- What payment methods are accepted at Kohl’s store?
Kohl’s accept Kohl’s Card, check, cash, debit card, or money order as payment methods.
