Over the years, many companies have embraced the opportunity that the increasing use of internet-enabled devices has brought. They now provide internet services to the world with a lot of different packages to entice their users. Also, they lure more customers to subscribe to their service in other to have an edge over their competitors, with interesting packages such as cheaper data plans, fast and reliable internet speed, good customer service, and many others. One of these companies is Suddenlink Company. This article explains Suddenlink Internet.
Suddenlink is an America-based company, a subsidiary of Altice USA who are into cable television, broadband, IP telephony, home security, and advertising. Suddenlink internet has been rated on average in 2022 by USNews.com (3.2/5.0) and the ConsumerAffairs.com to be about 3.4 out of a 5-star rating scale. Which is very good, and their internet service has been known to be excellent in rural area connectivity. Their data plans deliver the required speed and reliable internet services at a cheaper rate (with the least plan offers at a rate of $30/month for 200Mbps) needed for simple browsing, heavy streaming, online gaming, and more.
Suddenlink Coverage Area
Suddenlink offers fast-speed internet services to residents and businesses across 20 states majorly in the rural areas of the southern (Southwest and Southeast) regions. Currently, Suddenlink has over a 1.7million subscribers and many are still joining their moving trains.
Suddenlink Internet
Pros
- Provision of Fast internet speed
- No data caps on higher plans
- 30 to 60 days money-back guarantee
- Very appealing promo price for new users.
- Provision of affordable internet service in the rural areas
- Lifetime price internet service on a 1,000Mbps plan
- Provision of customized internet plan
- Offers free installation service to customers who signed up online
Cons
- Hike in price after the first year for 100 and 300Mbps plans
- Poor customer service/relationship
- Weird fees
Prices and plans of Suddenlink
When it comes to Suddenlink plans and price, they have emerged to be at the top of the game. They offer internet plans with speeds ranging from 100 to 1000Mbps at a very affordable rate when compared to other internet service providers. In addition, Suddenlink internet comes with no overage, no data cap, and a lifetime price when subscribed to the 1000Mbps plan with a monthly equipment cost of $10 (Skippable) for all their plans.
Service Fees:
One of the things Suddenlink is known for is its amazing promotional prices which leave a fine print. However, the further you go with them the more twists and turns you will find. The next we will be reviewing is their service fees;
- Standard Installation Fee: this cost $99 though sometimes Suddenlink offers free installation deals for the user who sign up online
- Premium Installation Fee: Suddenlink charges $149 for premium installation. This cost covers setting up Wi-Fi on six devices and to hardwire one device.
- Activation: the activation fee cost $40.
- Upgrade service fee: Suddenlink charges a $25 extra fee to upgrade from one service plan to another.
- Hourly customer service call: Unlike other ISP, Suddenlink charges its users $60 for hourly service calls.
- Network Enhancement: One of the hidden charges Suddenlink does bill its users is a $3.50 one-time fee of network enhancement. Though no one knows what this charge is for.
Suddenlink Customer Service
Suddenlink provides different means of customer support ranging from telephone helpline, live chat through the website, videos tutorials e.t.c. However, one of the major downsides of this internet service provider is its customer service representatives. According to the report from America Customer Satisfactory Index (ACSI) in 2017, Suddenlink received a customer satisfaction score of 66% of 100% which was a good score; however, from that period to date, the score has been noted to have dropped drastically. In fact, as of 2021, Suddenlink notched 55% out of 100%.
Bottom Line
Suddenlink is an America-based company. Suddenlink internet has been rated on average in 2022 by USNews.com (3.2/5.0) and ConsumerAffairs.com (3.5) to be about 3.4 out of a 5-star rating scale. Which is very good, and their internet service has been known to be excellent in rural area connectivity. Suddenlink also boasts of low equipment fees and awesome promo perks. However, with all these amazing packages, Suddenlink also has some downsides which include an increase in the price of subscriptions after a year, poor customer satisfaction, and a lot of hidden charges.
Frequently Asked Questions (FAQs)
- Do Suddenlink and Altice have any relationship?
Yes, the reason is that Suddenlink Communication Company was acquired by Altice USA in 2015. Therefore, Altice became the parent company of Suddenlink Communications Company.
- How do I get in touch with Suddenlink customer Service?
For you to get in touch with Suddenlink you are required to contact Suddenlink customer service via 877-694-9474, for technical support: 877-794-2724.
