- Get to know about USAA Customer Service.
USAA has been around since 1922, and today it serves more than 9 million members with insurance, banking, and investment services. However, you may be wondering how to get in touch with USAA customer service representatives to take care of an issue or ask questions about your account. In this article, we cover all the different ways to contact USAA customer service and how to proceed once you’ve reached them.
USAA customer service
Customers who have been mistreated by a service provider or organization are often quick to file complaints or criticisms. There are a number of channels for you to voice your concerns if you feel that you have received subpar service from USAA. If your issue relates to a product or a claim, then it’s best to reach out directly to USAA customer service.
They can either resolve your issue immediately, help direct you in resolving it or give you more information about how best to proceed with filing a formal complaint against their company. Keep in mind that all complaints made directly against USAA must be submitted in writing; they will not accept calls unless they are escalated through their customer-service department first.
One option is filling out and submitting an online form on USAA’s website
- You can find it under Contact Us on their main page.
- The page has a dropdown menu where you select Submit Complaint Form.
- Once on that page, enter your contact information and write a detailed description of what happened.
Be sure to note any names of representatives you worked with as well as dates and times so they can track things more easily.
You may also choose whether or not to include personally identifiable information such as your Social Security Number, address, phone number, etc., but these are optional fields. Read over everything carefully before clicking submits and make sure all boxes match up correctly before hitting submit again.
Contacting USAA By Phone
USAA’s phone representatives can be reached in a variety of ways, including calling 1-800-531-8722 (1-800-531-7828 for military personnel) or connecting to USAA online using their virtual representative. The phone support provided by USAA is available 24 hours a day, seven days a week, and all year long, but during peak call times there might be longer wait times than normal; for example, during tax season.
Online chat services are available from 6:00 am to 9:00 pm CST Monday through Friday and from 8:00 am to 7:00 pm on Saturday and Sunday. Virtual assistants are also available at those times if you want answers to questions outside of that window.
Submitting a Complaint Online
USAA offers several options for submitting a complaint, including online and by phone. All methods offer 24/7 support, so you’ll always be able to contact a customer service representative.
Online:
- Log in to your account on USAA’s website
- Click My Message Center in order to find the email address or phone number of your nearest regional office.
- If you don’t have access to that information, USAA will assign you a case manager who will review your inquiry and respond accordingly.
By Phone:
- Toll-free numbers are available 24 hours a day, 7 days a week for both members and non-members alike.
- Call 1-800-531-8722 for support.
- Follow prompts on a touchtone menu to submit your questions, issues, or complaints about USAA services.
In-Person:
Most USAA offices across Texas accept walk-in appointments from 8 AM to 5 PM local time Monday through Friday; select locations also accept drop-ins from 8 AM to 1 PM local time on Saturdays.
Escalating Your Case to Supervisor
If you’re having a problem with your bank account, you might want to consider escalating your case to a supervisor. Customers who escalate their cases get a response in half of all cases, according to a USAA customer service representative.
When asked how they escalate their case, 75 percent of customers pick up the phone and call customer service again—nearly twice as many as those who email or send snail mail. Finally, ask for an apology if you don’t feel like you received one: You have about a 50-50 chance of getting one if you do so.
Conclusion
USAA has been a staple in many families for decades. Not only is it an excellent resource for financial needs, but its customer service also stands out from all others in its customer’s eyes. If you’re looking for a way to get more from your insurance policies, or if you just want to see how accessible USAA truly is, give them a call. They may be able to put their many years of experience to work for you.
F&Q
Is it possible for non-military people to join USAA?
You may be eligible for membership in the USAA, a financial services firm that offers exceptional auto loan terms and rates, even if you are not an active military member or a veteran. You may be qualified for a USAA auto loan if you have a parent or grandmother who was a member.
What is the best way to contact a live person at USAA?
You have the option of using the voice response system or speaking with a live representative.
- Call at 1-201-531-8722 (main) or 1-800-531-8722 (toll-free) (toll-free).
- Your USAA number or social security number will be requested by the audio prompt.
- Voice commands are used to navigate the company’s customer service line.
Is it possible for civilians to use USAA?
Civilians are not eligible for membership, although they can buy life insurance and invest with USAA in various ways.
