Rogers Customer Service- All About Rogers

Rogers

Rogers is a communication and media company based in Canada. It is primarily operative in wireless communication, television distribution, cable connections, telephone services, and many others like these. The company Rogers was founded in 1960 by Ted Rogers, quite evidently named after him, the company has successfully been running for 62 years now. Rogers has always tried to put its customer above anything and ensure that its customers and clients get the best service. Services that are worth the price they are paying and the service they are expecting for the same. And to make sure of the comfort and convenience they are offering their customer, Rogers has one of the best customer services. Rogers Customer Service is explained below in detail. 

Rogers Customer Service

Rogers Customer Service

Rogers Customer service is one of the best and the most organized customer care service any company can ever provide. It is easy to use and very helpful. To address the problems of customers related to different fields or topics, Rogers has its customer care divided into sub-divisions to take care of the customer in a more convenient and better way. 

There are multiple ways in which you can contact customer service to ask for a solution to your problem or to get an answer to your query. The different ways are as follows:

  • Through Chat: You can use the live chat feature given on the official website of Rogers. The chat service is a fixed-time service. The time varies for all the different types of problems and queries.
  • Through Social Media: You can write them on either Facebook Messenger or Twitter anytime. The social media service is always in action, 24/7.
  • Through Call: You can call the customer service for any query, The number is given on the official website based on what query or problem you have. Based on the region you belong to, you might go through the list of the given numbers and find the one for you to contact the customer care service.

In Canada: 1 866 346-3430

Outside Canada: 1 514 734-7699

Pay As You Go Prepaid: 1 800 575-9090

Cantonese/Mandarin: 1 800 787-7953

  • On Text: You can text your query on 40019 from your Rogers device. This service is available for the time being, 9 am to 9 pm, Monday to Friday.

Timings For Various Types Of Services based on The Sub Division

Billing And Accounts:

  • Chat: 7 am to Midnight on Monday-Friday; 7:30 am to 9 pm on Saturday, and 10 am to 6 pm on Sunday.
  • Call
  • In Canada: 7 am to Midnight on Monday-Friday; 7:30 am to 9 pm on Saturday and 10 am to 6 pm on Sunday.
  • Outside Canada
  • Pay As You Go Prepaid: 8 am to 9 pm on Monday-Friday; 8 am to 9 pm on Saturday and 10 am to 8 pm on Sunday.
  • Cantonese/Mandarin: 9 am to 9 pm on Monday-Friday. This particular service is closed on the following dates. Dec 25-27 and January 1.
  • Social Media
  • Facebook Messenger: 24/7
  • Twitter: 24/7
  • Text: Monday to Friday → 9 am to 9 pm.

Wireless:

  • Chat: 7 am to Midnight on any day of the week.
  • Call
  • In Canada: 7 am to Midnight on any day of the week.
  • Outside Canada: 7 am to Midnight on any day of the week.
  • Pay As You Go Prepaid: 8 am to 9 pm on Monday-Friday; 8 am to 9 pm on Saturday and 10 am to 8 pm on Sunday. 
  • Cantonese/Mandarin: From 9 am to 9 pm on Monday-Friday.
  • Social Media
  • Facebook Messenger: 24/7
  • Twitter: 24/7
  • Text: Monday to Friday → 9 am to 9 pm.

Internet:

  • Chat:

For Ignite Internet: 7 am to 9 pm on any day of the week.

For Basic Internet: 7 am to Midnight on all the days of the week.

  • Call:
  • In Canada: From 7 am to 9 pm for the whole week
  • Outside Canada: From 7 am to 9 pm for the whole week
  • Cantonese/Mandarin: 9 am to 9 pm on Monday-Friday
  • Social Media
  • Facebook Messenger: 24/7
  • Twitter: 24/7
  • Text: Monday to Friday → 9 am to 9 pm.

TV:

  • Chat:

For Ignite TV: 7 am to 9 pm on any day of the week.

For Basic TV: 7 am to Midnight on all the days of the week.

  • Call:
  • In Canada: From 7 am to 9 pm for the whole week
  • Outside Canada: From 7 am to 9 pm for the whole week
  • Cantonese/Mandarin: 9 am to 9 pm on Monday-Friday
  • Social Media
  • Facebook Messenger: 24/7
  • Twitter: 24/7
  • Text: Monday to Friday → 9 am to 9 pm.

Home Monitoring:

  • Chat: The chat timing is from 8 am to 7 pm for the whole week.
  • Call:
  • In Canada: From 7 am to 9 pm for the whole week
  • Outside Canada: From 7 am to 9 pm for the whole week
  • Cantonese/Mandarin: 9 am to 9 pm on Monday-Friday
  • Social Media

Service is Not Available for this particular domain.

Home Phone:

  • Chat:

For Ignite Home Phone: 7 am to 9 pm on any day of the week.

For Basic Home Phone: 7 am to Midnight on all the days of the week.

  • Call:
  • In Canada: From 7 am to 9 pm for the whole week
  • Outside Canada: From 7 am to 9 pm for the whole week
  • Cantonese/Mandarin: 9 am to 9 pm on Monday-Friday
  • Social Media
  • Facebook Messenger: 24/7
  • Twitter: 24/7
  • Text: Monday to Friday → 9 am to 9 pm.

Conclusion

The above given detailed description of the customer care service, the number you can contact on and is made on the classification of the query or problem you are having. Go through the list based on the problem you are facing and want to solve and contact customer service without any hesitation. 

Rogers Customer Service- All About Rogers

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