Ortho Mattress Return Policy- Limitations

Return Policy- Return Policy is the rule of merchants established to manage the process by which customers can return or exchange defective or unwanted merchandise. Let’s know about Ortho Mattress Return Policy.

Ortho Mattress Return Policy

Ortho Mattress- Ortho Mattress means a mattress designed to offer a firmer sleep surface, providing targeted support for one back and joints.


A Mattress is a long-term investment in which, people accept the best quality mattress only. Also, the handcraft mattresses are the best quality because the handcraft mattresses are sold in the stores only and the customers get factory-direct pricing with no middlemen mark-up and here only the Ortho Mattress stands apart from its competitors.

With decades of experience, generations of loyal customers, and over 60 convenient locations to serve, Ortho has become a lead industry in the development of amazing new mattress technologies, like Coal Quilt, Titan, etc.

Ortho Mattress Return Policy

Mattresses are a long-term investment in comfort and health. Good Mattresses doesn’t only promise to give sweet sleep but it also gives a healthy back which become a necessity in the world of desk-job.

To save the day with a good mattress, Ortho Mattress comes to one’s mind. Ortho Mattress doesn’t only give good sleep but it also gives a 30 Night Sleep Trial and still, if one doesn’t get satisfied with the mattress, one can return it and the Ortho Mattress return policy is one of the best for its customers as

  • The Ortho Mattress refund the purchase price
  • The Ortho Mattress provides a replacement order
  • Within 30 days of purchase, the return of an Ortho product is accepted.

Limitations of Ortho Mattress return policy

Like any other wholesalers, retailers, or e-commerce platforms like Amazon, Walmart, etc, Ortho Mattress also has some limitations while returning its mattress and some of them are:

  1. Ortho accepts the return of units in like-new condition only
  2. The returns of the Ortho Mattress should be accompanied by the original receipt
  3. The returnee must also provide an Ortho order number
  4. The purchaser has to bear the costs of shipping to return the unit to the Ortho Mattress
  5. Ortho Mattress accepts the returns of those products only which are directly bought from Ortho
  6. The Ortho Mattress unit should remain in original packaging only
  7. No visible damage or marks should be thee on the Ortho Mattress
  8. All original components and parts must be inserted into the mattress.

How to Contact the Ortho Mattress?

Many times, customers fail to understand the return policy and then there arises a need for a physical visit to the store itself or to seek help from the store representative, Ortho Mattress provides its best services to its customers to ease the problems by giving access to its different contact methods and they are:

Method 1- By tweeting the Ortho Mattress

Method 2- By availing of the option of Live Chat

Method 3- By emailing the Ortho Mattress

To email the Ortho Mattress, one needs to follow a few quick steps.

STEP 1- Open the official website of the Ortho Mattress

STEP 2- Scroll down the page to the end, then Click on email us

STEP 3- A form will be opened

STEP 4- Fill in the form

For instance: Email, First Name, Address, City, etc.

STEP 5- Click on SUBMIT.

Method 4- By visiting the Address:

                 Ortho Support Center

                 PO Box 190

                 Marysville, OH 43040

Method 5- By contacting Customer Service at 1-866-324-9192.

Brands that work with Ortho Mattress

  1. Roundup and

Kinds of Mattresses and their Price

      Kinds of Mattresses         Price
1. InnerspringCosmo PlushElgin II Plush, etc      
    2. Memory Foam   a. Avenue soft b. Compel Medium, etc
    3.  Latex Foam        a. Cosmos LTPS b. Cosmos Firm, etc
    4.   Hybrid               a. Continental II Medium b. Continental Soft

Accessories offered by My Green Mattress

  • Pillows
  • Protectors
  • Bed Frames
  • Foundations


Ortho Mattress doesn’t only make handcraft mattresses but it firmly believes in the sustainability of its customers and this is the very reason, that Ortho Mattress has become one of the big names in the terms of Mattress in California. Also, the vivid comfort the Ortho Mattress provides to its customers is from free delivery to out-of-district delivery, making it sustained to the top position in the name of Mattress world.

Frequently Asked Questions(FAQs)

Question 1- Do Ortho Mattress stores return the items once bought?

Answer- No

Question 2- What is the California Mattress Recycling Fee?

Answer- $11

Question 3- How often one should rotate the mattress?

Answer- Every 2 weeks for the first 4 weeks

Question 4- When does one receive the refund, once the item is returned?

Answer- Within 10 business days

Question 5- Do Ortho Mattress accept returns without proof?

Answer- No.

Ortho Mattress Return Policy- Limitations

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