Wen Generator Return Policy – Know More

The American company WEN has its headquarters located in Elgin, Illinois. WEN is not only one of the most popular brand names of generators, but also the company has developed a variety of tools like the electric engraver, the electric soldering gun, chainsaw, electric jigsaw, etc. The WEN generator is one among the very few manufacturers of generators that provides wheels as a part of the generators without any additional charges. Now, let’s discuss the return and warranty policy of the WEN generator and how it helps the customers in gaining satisfaction from the product.

Wen Generator Return Policy

The company has its continuous efforts in the improvisation and maintenance of the products that it manufactures. For this reason, the return policy is also largely dependent on the quality check, after which the company permits the customer to receive a replacement or return during the period of the purchaser’s warranty. 

Duration 

The return of the WEN product must be made within 30 days of its delivery date to avail a full refund of the purchase price. 

Return Process

• The customer has to send an email to customer service at customerservice@chazdean.com to initiate a refund.
• Then, the customer will receive an RMA number.
• The product must be packed in the original packaging for return, including the manuals, to avoid the imposition of a 15% restocking fee.
• The customer shall use the prepaid return label which the company issues to return the item.
•  The buyer has to cover the return shipping costs.

Refund 

After receiving the returned product, the company inspects the condition of the item, and once the product meets the quality check, the company initiates the refund. The refund will be received by the customer within 5 to 7 business days after the returned item arrives back at the company’s warehouse. Depending upon the credit card company using which the customer purchased the product, the refunds may take 1 to 2 billing cycles to appear on the credit card statement of the customer.

Note: 

• Return cannot be made for spare replacement parts.
• No return is allowed on clearance items.
• No refund can be made on empty bottles.

Damaged or Missing Shipments

• If there is any damage to the received product of WEN generators or if the shipment goes missing, the customer has to make immediate contact with the company. 
• In the case of receipt of damaged items, the customer has to contact within two business days from the date of delivery of the product.
• If the shipment goes missing, the customer must contact within three business days from the date of expected delivery.
• The company cannot be held responsible if the customer fails to make contact within this prescribed time.

Warranty of WEN Generators

• Specific warranty information will be provided in the instruction manual for each item.
• WEN generators have a warranty period of 2 years from the date of purchase for all their portable generators.
• Also, the generators which are used for commercial or rental purposes have a warranty period of 90 days from the date of purchase by the customer.
• The customer shall preserve the receipt and mail in the product registration card as a piece of evidence for him/her purchasing the product.
• If the customer succeeds in proving that the product got damaged under normal use during the two years warranty period, the company is liable to make the repair or replace the item, and the customer cannot be made responsible for paying any charges for parts or labor in case of repairs or replacements during this period.
• The parts replaced in the product during the warranty period will be considered as part of the original product, and again it can have a warranty period as that of the original product.

Warranty Service Process

• For availing of the warranty service, the customer is supposed to call the toll-free Customer Service Number from where the customer gets instructions relating to where he must take the generator for warranty service. It is to be noted that the customer cannot return the product to the retailer for warranty services.
• The customer has to keep the proof of purchase along with the generator when he/she approaches the repair facility as suggested by the Customer Service Representative.
• While returning for warranty service, the customer is obligated to pay the shipping charges prior. 
• The product is packed in the original or equivalent container to prevent any damage during the shipment.
• A description of the problem with the product must be accompanied for the easy identification of the issue by the company.
• The repair will be made, and the product will be shipped for returning to the customer without imposing any charges on the customer.

• Only the original purchaser can avail of the warranty benefits of Great Lakes Technologies, LLC (seller). The warranty period is one month from the date of the original purchase.
• Any purchase made through third-party vendors like garage sales, pawnshops or resale shops, or any secondhand merchants void the warranty included with the product.

Note:

• No warranty for accessories worn out of regular usage over time.
• A generator damaged by accidents, neglect, fuel contamination, misuse, unauthorized alterations, any other modifications or abuse is not covered under the warranty scheme.

Conclusion 

The company provides an optimum solution for all the electricity requirements with a WEN generator. The reliability and affordability of WEN generators have helped in its wide growth and establishment in the market. The return policy has ensured not only the easy return or replacement of the product but also asserted the importance of customers’ immediate response to any damage or dissatisfaction with the product. Thus it protects the interest of the company as well by minimizing the chance of exploitation by the customers.

Frequently Asked Questions

1. Where shall I contact for repairs and transportation?

The customer can send an email to techsupport@wenproducts.com or call to 1-800-232-1195 for making arrangements for repairs or transportation.

2. I had purchased the product on clearance. Can I get a replacement or return it?

No, as per the company return policy, there is no return or replacement allowed on clearance items.

3. Is the limited warranty applicable universally?

No, the limited warranty is only available to the items sold in the USA, Canada, and the Commonwealth of Puerto Rico. To check the availability in other countries, the customer can contact the customer support line of WEN.