Furniture Village is an online furniture retailing brand. The company mainly focuses on dealing with rich people. It was instigated in 1989 in Abingdon. Furniture Village is headquartered in England, United Kingdom. It has fifty stores covering the entire United Kingdom. David Imrie and Peter Harrison are the founders of Furniture Village. The headquarters of Furniture Village is in Slough. Furniture Village is a UK-based brand that deals with furniture and many more products. The company aims to provide high-caliber products to its customers so that they are 100% happy and satisfied. The company offers a return policy on almost everything, but some products can get returned on certain conditions like the mattress can only be returned if it has its mattress protector otherwise, it is not eligible to get returned. let us know the Furniture village mattress return policy.
Return policy
The main aim and top priority of Furniture Village is customer satisfaction. They highly focus on customer service to ensure that their customers are not facing any inconvenience. So if the customer is not satisfied with the product, then they can return it. The customer should inform the company about the return of the product within 14 days from the purchase date. You can email the customer service informing them that you no longer want that particular product. The customer should ensure that the product is in its original condition, like when it arrived. The company will send you a large plastic bag so that the product is safely returned to the warehouse without any damage.This is about Furniture village mattress return policy .
Is the return policy applicable to mattresses?
Yes, the return policy applies to mattresses too. The mattress comes with a 20-year guarantee, so if you face any problem before the first 14 days, you can ask for the return of the product. If your mattress is without a mattress protector, it is not eligible for a return. You can contact the customer service center and inform them that you no longer want your mattress.
Can you ask customer service to collect your return product?
Yes, the workers can collect the items from your house, for which you will get charged too. The charges will be based on how far you live, the kind of item, and the number of items. Overall you will be charged 25% of your product. Following are the steps:
Firstly, before contacting the company to pick up your product, you need to ensure that the product is in its original condition and does not have any damage because then only you will get provided with a full refund. Once the product arrives at the warehouse, an email will be sent to the customer informing them that the returned product has arrived at the warehouse. The condition of the product will get checked, and if it meets the requirement, then the full refund will be provided to the customer in their original method of payment.
How much time will it take for the refund to arrive?
If you made the payment through a debit/credit card or PayPal, then obviously, the refund will be provided with the original method of payment. If you have made payment by these methods then it may take up to seven days for your refund to be credited to your account, as a little time is required by the banks to process the refund.
What if the furniture or the mattress delivered is damaged?
As the company focuses on customer satisfaction. They do everything to make their customers happy and satisfied.
Following are the options that could be done:
- If the damage is not that much and the furniture can still be used then the company recommends you to use it like that.
- If the damage is quite big, then the full refund will be credited to the customer.
- If the furniture cannot get returned, then the customer can either exchange it or get a full refund for it.
- The customer will be asked to fill out an incident form, which will be sent to the store, and further actions will be taken.
- A technician will be provided by the company to look into the problem and repair it, but if the technician cannot do it in the first take or any other materials are required, then the company will make it happen as soon as they can
Which payment methods are acceptable by Furniture Village?
The following payment methods are acceptable by Furniture Village:
- Credit card
- Debit card
- MasterCard
- Visa
- American Express
Conclusion
To sum up, everything that has been stated so far, Furniture Village is an online furniture retailing brand that focuses on making their customers 100% happy and satisfied with their product. If any inconvenience occurs, customer service is available to help the customers. Furniture Village offers a return policy on every product. The mattress and divans without the mattress protectors cannot get returned. As the mattress comes with a 20-year guarantee so if the customer wants to return it, then they should do it during the first 14 days.
