JEGS Automotive Inc., founded in 1960 in Columbus, United States, is one of the largest mail-order companies of automotive equipment in the United States. The company focuses on the sale of performance parts, aftermarket tools and accessories, and automotive clothing. The commercial account of JEGS gives a clear picture of the history of its establishment and growth, customer support system, shipping details and exceptions, international orders, returns, warranties, etc. Let’s look more into the JEGS commercial account and the various information that it provides.
About JEGS
The account gives a detailed description of the journey of JEGS from its establishment in 1960 to its growth of employing more than 350 people in the 2000s. JEGS Automotive was launched by Jeg Coughlin due to the unavailability of quality car parts in his hometown of just 4,000 square feet in Columbus. Later in the 1990s, Jeg transferred the business to his four sons, and then it developed into an industry-leading mail order giant. By the 2000s, JEGS flourished as an enormous corporate body with its headquarters in Delaware, Ohio, and a huge warehouse of 225,000 square feet.
Shipping Details
JEGS provides extremely fast shipping that it ships the in-stock items on the same day of ordering by its customer. Also, for orders of value, $149 and more, the company provides free shipping if it is shipped via ground service within the United States. A shipping charge of $9.99 is incurred on orders worth $0 – $24.99 and $11.99 on orders between $25 and $148.99.
But there are certain items or circumstances to which the above-given rate of shipping fee is not applicable. In the case of shipping a hazardous material, an additional shipping fee of $30.99 can be imposed per item. For certain items with a specific size or weight, an oversize fee is charged, which ranges between $9.99 to $69.99. Moreover, truck freight is applicable for items that are too large for standard service following the predetermined chart by JEGS.
Returns and Warranties
If the customer is dissatisfied with the purchased item, he/she can make a return within 90 days of such purchase, given that the product must be unused. For returning the product, it must be sent back along with a copy of the invoice packed in the original package during delivery.
After the approval of the return, a refund will be processed within two days, and it will be paid in the original payment methods during purchase. For late returns, a restocking fee of 15% will be deducted, and for returning not in their original package, a 15% reboxing fee will be deducted. International Orders
JEGS also delivers international orders. The international orders are put on hold until all the items ordered come in stock to provide the products at optimal shipping fees.
For Canadian Ground, the delivery takes 2 to 10 business days; for International Economy, 3 to 7 business days; and for International Air Express, 1 to 3 business days, and these international deliveries are charged with duties and taxes prescribed by the country of delivery.
Contact
For ordering items, JEGS has given a toll-free number to the customers to which they can make a call between 7 am Midnight EST Monday to Friday and 8 am to 11 pm on Saturday and Sunday.
There are separate services provided in case the customer is clear about the item which he/she wants to order and in case he seeks the service of a JEGS expert to determine the product that can exactly satisfy his/her needs.
There is a perfect contact system for updating and tracking the order once an order is placed. Also, inquiries can be made other than the tracking information as well.
Privacy Policy
The company has an extremely secure privacy policy that no information about their customers, including their email ID, is shared with any other company. The information from customers is only used for the improvement of the content of their site, and they are stored in a secure database. The children cannot submit any information without the consent of their guardians.
JEGS sends the catalogs to the customers if they have supplied their postal address, and this can be terminated when the customer intimate the matter by calling or writing to JEGS.
Payment Method
JEGS accepts payment through Paypal, credit cards, money orders, wire transfers, and certified checks.
Also, the account provides information regarding fraud methods and the tips to avoid it, backorder policy, pricing, order forms, etc.
Conclusion
JEGS’s commercial account satisfies the customer with all the relevant information given for a better understanding of the products and services of JEGS. From the history of JEGS till customer contact is provided in the account. The company identifies where its service is required and how it can make the shopping experience enjoyable for the customers. This is a continuous process, and they do this research in every stage of their development. Such a huge focus on meeting the needs and demands of the people might be one of the reasons for the enormous growth of the company in a few years.
Frequently Asked Questions
- How can I contact JEGS if I have decided what I want to order?
You can make a call to 1-800-345-4545 and press one after pressing one on the main menu.
- What can I do to speak to a JEGS expert?
Call 1-800-345-4545 and then press one on the main menu and then press 2 to seek advice from a JEGS expert.
- Where should I send the return?
The package must be sent to JEGS High Performance, Attn: Returns, 101 JEGS Place, Delaware, OH 43015.