Zales Gold Exchange and the diamond exchange policy are supported by nearly 90 years of industry experience and over 600 locations across the United States. It seems only natural to offer this service as Zales – The Diamond Store – has been a part of their clients’ most important moments since 1924. The return policy should include noteworthy collections, limited-edition items, and custom-made products. These factors can play a pivotal role when requesting a buyback for jewelry. Keep on reading to understand the buyback policy for Zales. Let’s know ‘Does Zales Buy Back Jewelry?’
With a valid Zales receipt, Zales will gladly accept your Zales diamond bridal set, solitaire ring, solitaire earrings, necklace, or solitaire pendants toward your next diamond jewelry purchase (excluding lab-created diamonds).
How does Zales Buy Back Jewelry?
When creating a return policy for jewelry, there are various obstacles to overcome. It is vital to establish a strategy that resonates with your brand and client to generate a positive returns experience for you. Whenever it comes to jewelry, a few issues make it difficult for manufacturers to set a return policy.
At the most affordable price for your purchases, Zales will give you the best price for any gold or platinum, regardless of whether you send them one item or several! They also videotape the unpacking and processing of your products, which we then upload to your internet portal for monitoring on ZalesGoldExchange.com – satisfaction guaranteed. You will also be receiving compensation at the most valuable rate for yourself. If you are not happy with the evaluation made by Zales, you will get back your items for free.
For example, if you buy a $400 piece of jewelry, it must be valued at $800 to be returned. Trade-ins are not accepted for colored gems and lab-created diamond jewelry. Zales guarantees that the item you trade in will be valued at 100 percent of its exact net purchase price at Zales. Inside the store and internet purchases are allowed as trade-ins at almost every Sales location.
Zales Warranty And Items Covered Under It
All gemstone rings, diamond earrings, diamond bracelets, and diamond necklaces are covered by Zales’ Lifetime Diamond Commitment limited warranty. This limited guarantee does not protect previously owned diamond jewelry, nor does it cover theft, inexplicable disappearance, loss, or damage other than that caused by regular wear. It also only covers diamonds in their rightful place that have been inspected and fixed by Zales.
On items getting returned or exchanged, as well as trade-ins, proof of purchase is necessary. The ultimate price paid, excluding tax, is referred to as the net purchase price. Colored gemstone jewelry and timepieces are not covered by this limited guarantee.
Lifetime Warranty Of Zales Jewelry
For just as long as you own your Zales diamond, you are free to have it polished and inspected as frequently as you like. Start bringing the stone to Zales per six months for inspection and cleaning, along with your record-keeping card, to preserve the Lifetime Diamond Commitment limited guarantee.
If you buy a diamond in January, for example, carry it every July and January. Bring it in every August and February if you got it in February, and so on. The store will take the jewelry as long even as the gross buy price of the new item is at least twice the price of your original diamond purchase.
Diamond Breakage Coverage
Return the jewelry to any Zales, Gordon’s, or Zales Outlet store if your diamond chips break, or fall from their rightful place during normal use. At no cost to you, Zales will substitute the jewels* with one of comparable value and quality.
If the stone cannot be replaced due to the stone’s distinctiveness, setting, or damage to the mount or prongs, your only option could be for them to install a new item with equivalent items at no cost to you. Diamonds generated in a lab would be replaced with diamonds created in a lab.
Conclusion
The Zales return policy reflects the value of the products. While size is less of an issue with necklaces and bracelets, engagement rings are a different story. Rings can be notoriously difficult to size appropriately, and they’re also quite expensive. Zales accommodates most obstacles. Many jewelry items can be customized as well.
Frequently Asked Questions
1. How Will My Jewelry Be Replaced In Case They Break?
Diamonds generated in the lab will be replaced by gemstones created in the lab and so on.
2. How Many Times Can I Get My Zales Jewelry Polished?
You can get your Zales jewelry polished countless times.
3. Are Trade-Ins Accepted For Artificial Jewelry?
No, trade-ins are not accepted for artificial jewelry.
