Indochino is an apparel retailing company with its headquarters in British Columbia. The company was started as an online business in the year 2007. It has stores at 79 locations. The company offers affordable casualwear and outerwear with perfect measurement. The store locations are in Canada and the United States. The company has another office apart from the head office, located in Shanghai, China. The company does the alterations by itself or reimburses the money to the customer for doing alterations. The reimbursement amount is different for different items. The company expects perfection from the customers also. Many other apparel companies provide alterations like Nike, Hugo Boss, Nordstrom, etc. Let’s know ‘Does Indochino do Alterations?’
Does Indochino do alterations?
Yes, but not directly. If the purchased item is not fit to wear, then the company provides alterations that can be availed either by returning to the same store from where it is bought or contacting the customer care team. One has to do this within 10 days of purchase. The company provides the reimbursement amount which can be used for alterations.
Indochino
Indochino is the world’s leading clothing company that provides perfect personalized casualwear, outwear, personalized suiting, and custom suiting with endless options. The options are complementary and included in the price of the clothing.
Indochino Alterations
The alterations can be done by request to the company or the dealer thru email. A certain amount will be reimbursed and that can be utilized for alterations. This option should be availed within 10 days. The reimbursement amount depends on the garment type. The alterations are provided within the USA, Canada, and Australia. The amount structure is as follows:
| Garment Type | Indochino USD | Indochino CAD | Indochino AUD |
| Suit (two pieces) | 75$ | 75$ | 100$ |
| Suit (three pieces) | 100$ | 100$ | 120$ |
| Jacket or Blazers | 50$ | 50$ | 65$ |
| Pants | 25$ | 25$ | 35$ |
| Shirt | 25$ | 25$ | 30$ |
| Vest | 25$ | 25$ | 20$ |
| Outwear | 50$ | 50$ | 65$ |
Procedure For Reimbursement For the Alterations
The company is including the alteration amount also along with the charge a customer pays. If the purchase doesn’t fit quite right, the company is helping to make it perfect. There are two procedures:
Book an appointment at the showroom
The customer can take an appointment at any of the Indochina showrooms. Or can take it back directly to the store from where the item was bought.
Contact the Customer care Team
If the dress doesn’t fit right, contact the Indochino customer care team as early as possible. There is a time limit of only 10 days after purchase
Other Companies Do Alterations
Dillard’s
The company provides free alterations for its customers on full-price tailored items or unfinished pant bottoms.
J. Crew
J. Crew offers standard alterations complimentary of full-price men’s or women’s pants, men’s or women’s jackets, and skirts for their customers when purchased with their credit cards.
Hugo Boss
Basic alteration is free at Hugo Boss. These can be either on full apparel or on unfinished trousers. The members of the Hugo Boss Experience can avail of other alteration services free of charge. The alterations include certain items like jackets (non-leather), shirts, skirts, dresses, coats, trousers, leather trousers, blouses, midi-tops, etc. The alterations are not provided in the outlets.
Madewell
Madewell offers free alterations only to their customers. This can be made available by joining the loyalty programs. The loyalty program members receive a birthday gift, early access to exclusive collaborations, cash backs, free shipping, and entry to special events.
Lululemon
Lululemon is an athletic brand that provides sportswear. The free alterations are available for tops or pants in their stores. The tag on the dress or a purchase receipt is not needed for this.
Nordstrom
Nordstrom offers free alterations for Nordstrom and Trunk Club. The free basic alterations are done on a full-price item that is purchased from Nordstrom and Trunk Club, online, or in stores. Here the receipt or packing slip is to be provided to get the service. If they apply any amount, they will be informed beforehand.
Nike
Free alterations are done for their brand only.
Saks Fifth Avenue
Some basic alterations are free like bottom cutting and cuffs. But they ask money for other basic alterations like sleeve shortening or lengthening and altering jeans with a top-stitch finish that are only free on full-price garments.
Ralph Lauren offers free alterations on full-price apparel collections in selected locations. The receipt of purchase is to be provided.
Conclusion
Indochino is a Clothing retailer company that started in 2007 as an online business. Now it is headquartered in British Columbia. The company offers alterations in the form of reimbursement that is different for different garment items. The alteration amount is accepted along with the cost of the garment. There are many other global retailers, who used to do alterations and tailoring activities for their brand as well as other brands. You can avail the free services from the above-mentioned brands.
Faqs
- What is the main feature of the brand Indochino?
Perfection is the main feature of the Indochino brand
- Who was the founder of the company Indochino?
Canadian business students Kyle Vucko and Heikal Gani started the company as an online business in 2007
- How does the company provide ready-to-fit fabrics?
The company Indochino is operating by prior appointment, instead of inventory. The patterns are displayed by the company and are selected from the website. Thus it takes 4 to 6 weeks for shipping thru DHL.
