Let’s know about Booking.com in this article. Booking.com is an online Dutch travel agency that provides reservations and travel products. They act as the medium between the travelers and accommodation such as hotels, rentals, lodges, motels, etc. This website got launched in 1996 in the Netherlands. Headquartered in Amsterdam, the kind of services in business provided by booking.com are known as agency services.
The abundance of customers visiting this site every day states the demand for Booking.com in the market today. It has been possible because of its customer service security. Booking.com has been reliable with the kind of information passed to them. This article comprises all the things you want to know before using Booking.com.
How Much Rating Is Given By The Customers?
Booking.com is one of the most active booking sites in the world. It means the company has a lot of traffic on its platform. One can contact customer care through the link given on the official website or by dialing the help center number.
The customer services get rated as 2.5 out of 5 stars. The average ranking can get calculated because customers often have complaints about the late service and calls being unpicked. To get better services from booking.com, one must not change their OTA and keep it safe.
The influence of technology is a major part of the growth of their customer service. New terms like Artificial Intelligence and smart messaging have made their help centers efficient with less consumed time. Due to this, Booking.com is in the run of one of the best CS organizations in the world.
What Is The Payment Process Of Booking.Com?
Booking.com has introduced a new term called ‘Payments’ where the site facilitates all guest payments for one according to their selected policies. One can be eligible for this option if their Extranet account shows a ‘Payment by Booking.com’ page. If the page shows ‘Getting Paid’, then they are already active and eligible. However, if the page does not show either of these then it means that they are not eligible for accessing the Payments option.
How Reliable Is Booking.Com?
For an Online Travel Agency, a customer completely relies on the agents for their reservation. Everything is conducted digitally, and there is no physical proof other than the confirmation from the Agency’s side. OTAs (Online Travel Agencies) in general are quite reliable.
They understand the responsibility of a customer’s safety and function meticulously with the information provided to them. So, yes, Booking.com is reliable. However, there are certain points one needs to keep in mind if they want to make sure they do not lose anything:
- Do not book a hotel that is brand new and has just now been registered to the OTA.
- Check the other customers’ reviews about a property before booking it.
- Talk to the property manager once before coming to stay.
What Are The Advantages/Disadvantages Of Booking A Flight Through Booking.Com?
The things listed below are the advantages and disadvantages you have to know about Booking.com.
Advantages Of Booking A Flight Through Booking.com:
- The agency has a great online marketing system.
- The agency possesses partner apps that help the guests understand their process.
- The service doesn’t charge an additional fee from guests.
Disadvantages Of Booking A Flight Through Booking.com:
- One has to pay the cancellation fee.
- One doesn’t receive any damage coverage.
- The agency doesn’t take strict actions against intolerant guests.
Conclusion
Booking.com is a worldwide OTA that also provides Travel Equipment. Launched in 1996 in, the Netherlands, it is considered to be one of the best customer services organizations. A customer can receive service by either calling the agency or by visiting their official site which is available all the time. Booking.com has a separate Payments option for the efficiency in the payment process for their guests. Bookin.com is a reliable online travel agency, but trust comes with a few conditions that one needs to obey to stay safe. We hope this article helped you to know everything about Booking.com.
Frequently Answered Questions
- Why One Does Gets Charged At Booking.Com?
One gets charged at Booking.com in the following circumstances:
- For cancellation of the non-refundable booking.
- For service fee for booking i.e. 15% of the payment.
- For Misconduct at the property.
- For extra equipment that is not allowed at the property.
- Is Booking.Com Expensive?
Booking.com is more expensive than an independent property’s expense. This is because they have their share of revenue that they need to cover. So they charge higher prices for reservations. In return, they provide the guests with all the necessities, reviewed images, and important points that they must know before visiting the property. Hence, the cost comes with validation.
- Why Do People Use Booking.Com?
Because it consists of a great price matching system. It has the best prices available with the top-rated properties on its site. This is why customers prefer Booking.com over other OTAs.
- How To Check Eligibility For Booking.com?
One can check their eligibility status by simply logging into their Extranet account. This CS agency has become efficient today in clearing top queries due to their improvement in technology, and some of these queries from customers are given above.
