Having a history of about 50+ years, Lowes company is providing services to customers regarding home improvement, hardware, and appliance items and living up to the name. With around two thousand locations and subsidiaries spread throughout the United States and Canada, Lowes has exponentially grown to become one of the leading hardware supply chains in the world.
An overview
Starting as a mediocre hardware store, Lowes has emerged to be one of the leading names in hardware retailer shops and successfully grown to be at the top market. With around three hundred thousand employees distributed around the world; Lowes company holds most of the market value for the home improvement market in the United States. But the biggest acknowledgment of Lowes is its noteworthy customer service and customer engagement. The impactful customer service it offers is beyond just technicalities and home improvement as the associates at Lowes company are well trained to provide the perfect expertise in guiding the customer throughout the purchase and ensures complete customer satisfaction.
Here is a detailed outlook on the same
Having equipped almost two thousand stores and subsidiaries with a revenue of around 200$ every year, the market game at Lowes is top-notch. The equipment has opened a collaboration in bringing physical shopping and online shopping together and has been marked as the first home improvement retail chain that has directed customers to a website other than its own.
Alongside, it has stepped up the consumer game by the expansion of Lowes company with the home remodeling site Porche.com that has not only permitted mobile applications connecting expert authorities on home improvement matters but also ensured that the home building projects of thousands of customers have been a reality. Their networking policy has fueled the revenue game and assisted in building a mighty customer relationship.
Services offered at Lowes
Lowes company is specializing in home improvement, but it is a retailer company that has now gained an exponential market value. Through its successful partnership with Porche, Lowes is now a fully furnished home project retail company that engages with a whole lot of services such as –
- Supply chain management
- Tool and home recovery management
- Global finance and accounting
- Online merchandising
- Financial decision support and analytics
- Legal and HR resources
- Enterprise Strategic Sourcing
Policies that offer a smooth customer service
When it is about providing effective services to customers, Lowes has never had a major setback. Lowes Smart Model is the best example of that.
- It is primarily based on providing good training and equipment to the associates in Lowes so that they can leverage business and ensure smooth customer operations.
- Lowes has trained around thirty thousand associates on smart customer service and provides well designed and equipped toolkits for their benefits.
- Though Lowes specializes in handling hardware sales and marketing, the company has made the best use of technology altogether and has access to around ninety thousand smart devices and equipment to ensure effective sales.
The smart devices have many options that bring together the customer and associate and enable the associate to thoroughly understand the customer’s requirements without any interference of middle-Manship or brokerage. The smart devices are trained and developed to provide real-time data that includes the actual sales numbers, product design details, and customer access and requirements that not only boost customer satisfaction but also ensures the successful provision of services to the required customers.
To further enrich the customer experience and to bring the best of their services, Lowes has also brought about a replacement of non-facing or cubicle bounded customer positions with over a thousand store supervisors and assistant managers that are equally trained to meet customer requirements and provide a satisfactory service. The customer-facing leadership positions are created to provide an increase in departmental services and cover all the customer bounded requirements as well as provide advanced coaching to the associates about their work and training.
Alongside, there are many services offered by Lowes that enables customer-oriented features such as –
- Freephone charging stations and parking systems for the customers that have access to ProDesk.
- Free air pumps and windshield washing stations for the customary benefit.
- An additional 30 percent offer for the customers who have been availing of their services for more than 2 years.
Conclusion
Customers also have the option to contact specific project specialists that are tagged along with the Lowe’s company to gain a clear perspective on their home project requirements and the services they wish to avail. Ranging from urgent emergency repairs to building big home projects, Lowes has gone all the way and beyond in cooperating effectively and ensuring smooth customer-oriented services.
FAQs
1) What is the mode of contact for investors to approach Lowe’s company?
Potential investors who choose to collaborate with the Lowe’s company can visit their official webpage lowes.com or email at investorrekations@lowes.com
2)What is the pro base offered by Lowes?
The pro base or the professional base is a customer approach that is primarily designed for professional convenience and ensures that the customers avail services beyond their requirements.
