Gamestop corporation is an American retailer of electronics and gaming merchandise. The company is considered the largest retailer of video games globally. Gamestop is headquartered in Grapevine, Texas, U.S. It got instigated 38 years ago, 1984. The founders of Gamestop corporation are Daniel DeMatteo, Richard Fontaine, and Leonard Riggio.
Every company has its return as well as refund policy. So, if the customers are not satisfied with the product, they can return it or exchange it for a new one. There are guidelines which should be kept in mind while returning the product such as the product should be returned within 30 days and should be in its original condition, and many more. This article covers topics such as the return policy, conditions, the refund policy, and many more.
Gamestop phone return policy
Every company focuses on fulfilling the needs of customers and providing them with high-quality products. Sometimes, such situations occur where customers purchase the product, and then they are not satisfied, so they return it. The company provides a time of 30 days, and within 30 days from the date of purchase, you can return the product or exchange it. Most of the items can be returned through stores or by calling the customer care service. If you want to return the product through customer care service, call 1-800-883-8895. For the returning process, you need to give your receipt of the product.
What are the conditions?
The customers must show their receipt of the product for the refund or the returning process.
Following are the conditions:
- The orders above $500 cannot get returned in-store.
- The products which were purchased by the customers through any sale or special promotion cannot be returned or exchanged.
- The pre-owned software must get returned within days of purchase, if it takes more than that, the return will not be possible.
- If someone wants to return any electronic products like mobile, laptop, tablets, smartwatches, etc. The electronic product should be in its original condition, and if it’s not, then the company might decline your request.
- The defective products can also get returned within the timeframe.
- Gift cards, Trading cards, Point of Sale Activation are not eligible for return.
What are the guidelines for return and exchange in-store as well as online?
The guidelines for returning or exchanging the product via store or online are similar. Gamestop has provided the following guidelines for the returning, and exchanging process:
- While exchanging or returning the product, you must keep the receipt of that particular product otherwise the company will not do the process.
- The downloadable contents such as digital games, are not eligible for an exchange or return
- The tablets which will be unopened will be eligible for a full refund within 14 days.
- The accessories which will be in their original condition. However, to get a full refund,it must be returned within the timeframe.
- The products which will be opened are eligible for return and will get an identical refund.
What are the conditions for returning the item through the mail?
The items that the customer wants to return must be in their original packaging. If any cable or manual were included in the packaging, then those are to be comprehended too with the returned item. The company is not responsible for any damaged product and will not give any refund for it.
Some guidelines need to get followed while returning the products through the mail. They are:
- The company will not accept any return of item after 30 days from its purchase date
- The products which are not in their original packaging are not eligible for a return
- The products that have damage or is missing some parts are not eligible for return
- The products that have been opened and are not in original packaging and wrapped are not eligible for return.
How much time will the refund arrive?
Generally, the refund takes up to three to five days to arrive in your account. It might take up to 14 days to arrive in your account if you have made a purchase above $150.
What is the refund policy of Gamestop?
Gamestop offers a refund policy to its customers where it is mandatory for the customers to provide their receipt of the product which they want to return. Secondly, the customer needs to ensure that the product is in its original packaging. If they do not have the receipt or the product is not in original packaging, they are not eligible for the refund policy.
Conclusion
To sum up, everything that has been stated so far, Gamestop offers a clear return as well as a refund policy to its customers. The company also provides various guidelines for the eligibility of the returning and refunding process. The guidelines should be kept in mind such as the products should be in their original condition and should get returned within the given time.
