James Avery’s Return Policy – Know More

James Avery Artisan Jewelry is a jewelry design company that manufactures and also designs their jewelry and sells it, which is primarily themed and more towards Christian 1954. The founder of this company started the business in the garage of her mother-in-law in Kerrville, Texas with just about $250 in the capital. He designed the logo in a candelabra form and hung the sign with the name “James Avery Craftsman.” The company, now being 67 years old, has a worldwide reach with 50 stores in the USA in Colorado, Texas, North Carolina, Georgia, and others, with more than 2000 employees. They have around 1100 designs of their own and over 14,000 pieces. Let us learn ‘James Avery’s Return Policy’.

James Averys Return Policy

In the first year, the business made $5500. In the following year, it made an average of $7500. After that, he thought to move his shop near his house. Then the company saw a lot of progress in the coming years, like hiring their first employee and taking 20 acres to build their headquarters. Then, after years of taking a student from the University of Texas to increase their business, that guy, whose name was Chuck Wolfmüeller, increased their business by 40% in one year. He was also named the Entrepreneur of the Year in 1988 and then gave the company to his son in 2007. The company’s founder, James Avery, died in April of 2018.

James Avery’s Return and Exchange:

In-Store Returns and Exchanges:

  • You can bring the product you want to return in new or used condition with proof of purchase, like a receipt.
  • The associates of the shop will help you get your return, and if you are there for an exchange, they will ensure that the new piece fits you right.

Online returns and exchanges

  • Now, when you receive your shipment, there is always an online return form inside that shipment that you will have to fill out if you want to return the product that you bought.
  • Then you will have to create a return label, which you can do from the online website of James Avery.
  • Now print the return label and also the return id label present outside the shipment on the front of the packing slip and also include the exchange and return form in the shipment so that it helps to expedite your return or exchange.
  • Now ship the package with any of the options available on the instructions. Also, allow 10 business days from the date of delivery to process your request.

James Avery’s Return and Exchange Policy

Item(s) purchased directly from our store can be returned within 365 days if they are in new or used condition only, and you must also provide proof of payment, such as a receipt, and the originating amount will be credited to you if all goes well.

If you don’t have any proof of payment, then the store will give you the current retail price of that piece, not the original one, and they can also give you a James Avery gift card.

If you have purchased the product from another retail store like Dillard’s or AAFES, it may be returned for any other product or any James Avery gift card. All returns are handled on a case-by-case basis.

Employee Reviews

James Avery is a company with more than 2000 employees. From within, that isn’t a great number. By the review of the employee, you understand the company from within.

The major reviews of this company are great, and the employees appreciate the work environment and employee discounts. Most of the employees have given this company nearly 4-5 stars.

The bad reviews are less but also a part of the survey, so the reviews were called and most of them said that the pay is very low unless you are a store manager or at a high post. Somebody said that when there are fewer hourly wage earners in America, you expect them to pay more as the competition is very low, but they just pay $12 per hour, which is very low compared to the work we are expected to do. So, who will come over here to work?

Another review stated that there is no long-term career growth in this company as the managers never give feedback for growth and never show up in the rush times. All the work is done by the hourly wage workers.


The company is a very genuine one and the customer needs not to worry about their stuff. They have been in this business for a long time now, so everything is safe and if something goes off, you can always visit your nearest store or contact them.

Frequently asked questions

1. I misplaced the return form, which was included in the shipment. Will I get a new one?

Yes, you can. Just go to the website and print the form, and you will have to mention your order number in the comment section of the form. Also, please include the form in the package as it will be easy to expedite your return or exchange.

2. What is the support number for James Avery?

The support number is 1-800-283-1770.

James Avery’s Return Policy – Know More

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