Expedia Group Incorporation was founded on 22 October 1996, as a division of Microsoft by Rich Barton in the US. This American online travel service brand is one of the world’s largest travel platforms in the travel technology industry. This article explains ‘Expedia Customer Service’.
The name Expedia was adopted as a result of the amalgamation of the words ‘Exploration’ and ‘Speed’. It serves wanderlusts and corporate travelers by providing travel planning, bookings, and lodging services. To provide the best travel experience to its customers, Expedia has established its connections with airlines, car rental companies, cruise lines, and real-estate renting properties. Some of these brands operating closely with Expedia include Hotels.Com, Trivago, Vrbo, CarRentals.com, Egencia, Brand Expedia, Orbitz, Travelocity, CheapTickets, Hotwire, and Wotif.
Expedia – Customer Service:
Expedia has been in the industry for 25 years and has been successful in maintaining a significant customer base. Hence, it is the company’s liability to take care of its customer’s needs and resolve their queries.
Being an online travel platform, all its customer services are available online. You just need to browse its official website and find the services available. The customer service policy of Expedia is responsible for covering almost all the queries and requirements of its customers. So let us take a look at the company’s customer services:
Customer Service contact and availability:
Contact through call:
Customers can contact Expedia’s customer care services by dialing 800-220-8176. This contact is always available at service and has received second-ranking out of the three customer care contacts.
It has received a lot of positive feedback from customers. It deals with issues such as booking cancellations, registering a booking, finding itineraries, booking changes, and settling disputes regarding chargers.
Their other contact number includes (404) 728-8787.
Availability:
Their service is available on all 7 days for 24 hours each. The call centers of Expedia are located in Phoenix and India.
Contact through email:
You can also contact the customer service of Expedia by sending an email at help@expedia.com. They respond approximately within 38 hours of sending the mail.
Live Chat:
The live chat window is always open on the official website of expedia.com. You can browse the official website of Expedia and chat directly with the virtual agent or customer support at Expedia. They would help you with the cancellation, refund, or booking of your trip.
Does customer service help with refunds?
Yes, the customer service at Expedia can help you with refunds but only in specific cases and it depends on the flight’s airline mostly. However, if the airline’s refund policy allows you a refund, then you can contact customer service at Expedia to begin your refund process. You can simply mail or call them, and a representative will guide you with the further steps of cancellation and refund.
Does Expedia’s customer service charge cancellation fees?
According to the customer services provided by Expedia, some of the cancellation processes might be free of cost or charge a certain amount of cancellation fees. The itinerary mentions the rules and details regarding the cancellation procedure, and the customers are recommended to go through it once before the cancellation process.
How to check in the flight online?
You can check-in your flight online by using your itinerary code. The online check-in process flight initiates 24-48 hours before the flight departure. Your boarding pass will be issued after the check-in process is complete, which can be downloaded online. This boarding pass is an important document for the airport security process.
Customer service reviews by previous customers of Expedia:
Expedia is a vast travel agency platform used by a massive population all around the globe. Since its reach is so wide, its reviews are also numerous. However, Expedia has received a rating of 3.5 out of 5 for its customer service.
While some of the customers consider it easy and accessible, others hold a grudge for unresolved issues regarding their refunds or cancellation. But most of the customers have reported that customer support at Expedia takes longer than usual to respond or fix the issue.
One of the customers also reported to them that they did not provide proper documents and information to the hotels which led to hotel booking problems.
Conclusion:
Overall, Expedia’s customer service can be considered average and useful. Though many consumers were merely satisfied with its service, Expedia is widely still in use by many travelers. They just operate according to their rules and policies and try to satisfy their customers in every way possible.
Frequently Asked Questions:
1. Does Expedia Group Inc. own a travel agency?
Yes, Expedia Group Inc. has its own namesake online travel agency, named Expedia Inc. It is a subsidiary of Expedia Groups and was launched in the year 2001.
2. Who are the biggest rivals of Expedia in the travel industry?
The biggest rivals of Expedia currently are Airbnb, Booking.com, and Carnival Corporation & plc.
3. Does Expedia provide travel insurance?
Yes, Expedia provides travel insurance on the hotel and flight packages.
