Grubhub is an American food delivery service that operates online. The organisation is a subsidiary of its parent company Just Eat which was founded in 2004 and is mainly operational in Europe, whereas Grubhub is only available in the United States of America. Food delivery companies have experienced a rise in their services in recent years as the pandemic forced people across the globe to stay at home. The contents of this article will inform you about the privacy policy of Grubhub so that you are well informed and prepared to use their food delivery services, whether you are a rider or a customer, the privacy policy of Grubhub will apply to all parties that register their interests on the application.
Grubhub privacy policy
This is a summary of the personal information that Grubhub collects from you:
- Direct contact and personal contact information – The personal information that Grubhub will obtain from you is your details such as date of birth, phone number, email address, and photo identification. In addition, Grubhub will also collect your facial recognition detail if you have registered your interest on the app.
This information is collected so that Grubhub can protect and verify your identity if anything comes up in the future. Your contact details are collected so that verification can be done that it is you, as well as so that the company can call you if you have any questions or issues with the service.
This is the information that Grubhub collects from you when you are using the app:
- Purchasing data – Whenever you conduct a transaction on Grubhub, the system automatically stores your information such as the usage of the app and this data involves how you reject, cancel, or accept your orders, as well as the number of transactions you have completed and the dates and timings of all the purchases that you have made.
- Your device and software information – the collection of this information includes the model and type of your device, your internet provider and your IP address. Most of this data about your device and usage statistics is collected so that Grubhub can improve the user experience on their app, as well as create content that is tailor-made for your device.
- Analytics – Your analytical information is collected while you are using the application, and this information includes the options you clicked on, your login history, as well as if you opened any emails that were sent by Grubhub. The collection of this data will improve how Grubhub provides its services in the future, as well as improve on current aspects of their business that their customers like.
- Location data – this is one of the most important analytics about you that Grubhub will collect because it allows the app to find the closest delivery and food partners in your area. Location information is crucial for providing the customer with the correct and accurate user experience.
Data that is collected from other sources
- Background check information – As part of Grub hub’s rigid recruitment policy for its drivers, the organisation has partnered with a third-party service to conduct a background check on all potential employees of the company. This information such as the criminal history of the applicant is used the assess the credibility of the individual.
- Restaurants and diners – The information collected from restaurants and diners about you is based on the data you provide when submitting reviews about the restaurant on the app. If there is an incident involving you that occurs at the restaurant, Grubhub will collect information about you from the local authorities.
These are the primary ways in which Grubhub will use the information that is provided and collected about you:
- Determining your eligibility for the app – your information will be crucial towards Grubhub assessing you as an individual as well as only hiring people that are free from any criminal convictions. This will also enable the customers of Grubhub to have a safer experience while using the app.
- Enabling you as the user to use the app effectively – Collecting user information about the riders and customers will enable Grubhub to tailor its services for you, as well as make it easier for the riders to accept and reject orders.
- Compensation – As Grubhub collects your usage data such as how many orders you have placed and with which restaurant, if any issue comes up in the future, Grubhub can assess the situation using the data collected and provide the user with compensation regarding their order.
- Testing new features, one positive aspect of gathering large quantities of data is that you can use it to your advantage when creating new products, services and features for the app and your customers. This is exactly what Grubhub has been doing with the data of millions of customers and riders.
Conclusion
In conclusion, Grubhub is one of the best delivery services to do business with as the organisation is very open about its privacy policy and how it uses your data to improve the services and products on its app. The company collects your data through your usage of the app as well as from third-party services such as restaurants that collect your data on the organisation’s behalf.
The following section of this article will contain FAQs that you have about Grubhub and its privacy policy:
FAQs:
- What are the benefits of becoming a Grubhub driver?
Grubhub offers its drivers full control over how much they can earn every month. There is no customer cap or allowance for any number of clients that you have successfully delivered to. Grubhub doesn’t require your CV or interview during your application process. Do visit https://driver.grubhub.com/rewards/ to see what perks you can get while working with Grubhub.
- How can Grubhub assist my restaurant with any issues?
Grubhub has a dedicated restaurant team that handles all issues related to restaurants such as assistance with billing, account settings and modifications, updating of menus, as well as troubleshooting the app or your restaurant page to remove any errors. The team can also help you with interpretation issues with customers.
