Amazon Prime Video is a premium subscription service provided by Amazon that allows its subscribers to binge-watch their favorite movies and TV series on their TV through an app that they must install. By installing the application, you will get access to the app’s content and can enjoy watching endless films, television series, and other exciting stuff. In this article will see, Why is Prime Video not working on my Samsung TV?
Sometimes, Amazon Prime Video fails to respond to your Samsung TV, and an error code pops up on your television screen. But, in certain circumstances, no error code is displayed on the television screen. That means you’ll need to determine what is causing the error and if you can handle it by yourself or send it to a professional. If you are having a similar issue and your Prime video is not responding on your Samsung television. And this error is interfering with your online binge. Here are some possible answers to your problem.
What exactly is Amazon Prime Video?
Amazon Prime Video is a premium subscription-based on-demand streaming service that offers unlimited access to films, web series, documentaries, television shows, and other material. Members of Amazon Prime also have unlimited access to Amazon Music, free and same-day delivery, extra savings and discounts, and other perks.
What may be the reason for your Amazon Prime Video not functioning on your Samsung TV?
Here is a list of probable causes for Amazon Prime Video not functioning on your Samsung TV:
- Your television’s memory is insufficient
- The video streaming app has become obsolete
- The software on your television is not updated
- Your account is no longer active
- Your Samsung TV is not connected to the internet
- Your internet connection is very sluggish
- Your HDMI cable is incompatible
If you experience such errors, you may be capable of solving these and many other comparable issues on your own without the assistance of a professional or an expert.
How to Fix Amazon Prime Video not responding on Samsung TV?
To resolve the problems, follow these steps:
Restart your Samsung TV (cold boot)
A cold boot is the process of shutting down and rebooting the device. It can help with various difficulties, such as bugs, visual issues, freezing, not loading, and crashing.
There are two ways to cold boot a television:
1) Using a remote control
- Keep the power button pressed
- Turn off the television
- Turn on the television
- This takes approximately 5 to 10 seconds
2) Unplugging the television
- Unplug the Smart TV from the power source
- Let it get disconnected
- Reconnect it by plugging it into the source
Update the software of your television
Here’s how to check your Samsung TV for software updates:
- Click on the ‘Settings’ menu
- Select ‘Support’
- Click on ‘Software Update’
- Press ‘Update Now’
If an update is announced for your device, it will download and install the new updates software and reboot immediately. Next, test the Amazon Prime Video application to check whether you’ve resolved the issue or if it is persisting.
Delete the Prime Video app from your TV and reinstall it
Follow the steps below to uninstall any application on your Samsung TV. You may also use these ways to reset Amazon Prime on my Samsung TV.
- Click the feature ‘Apps’ on your television
- Click on the ‘Settings’ icon
- Search for Amazon Prime Video App
- Open the application
- Choose Delete
You must reinstall the software after uninstalling it. If you can’t find Amazon Prime on your Samsung TV, use the technique below to download it:
- Press the Return button on your television remote
- Go to the Search icon
- Search with the name of the app (Amazon Prime Video)
- Enter for search
- Select the application and click on Install
Reset your Samsung television’s Smart Hub.
Before resetting the Samsung Smart Hub, you must first gather the login information for any applications you have installed on the device. After that, proceed as follows:
- Click on the Settings menu
- Go to Support > Self Diagnosis > Reset Smart Hub to reset the Smart Hub
- Enter your television’s PIN or the default one
- Then reset will begin as you input your PIN
Update your Amazon Prime on Samsung TV
Here are the methods for updating Amazon Prime on Samsung TV:
- On the remote, press the Home button.
- Go to the Apps tab
- Choose Amazon Prime Video
- Choose the Settings icon
- Select and activate Auto Update
When you activate Auto Update, the app will begin automatically updating every time there is an update.
Make sure you have the necessary HDMI accessories.
While this is an uncommon occurrence, it might be one of the reasons for disrupt watch HD or 4K movies and TV shows on your television. It is possible if the HDMI cable is not compatible.
In most circumstances, streaming HD material necessitates using a cable with an HDCP 1.4 certification or more.
If your HDMI cable is old, you will need to purchase a new one to playback HD or 4K material. The iBirdie 4K HDR HDMI cable will resolve your problem.
The video is no longer available.
When viewing content that is not in your time zone or country, you will see an error notice indicating that Amazon Prime video is unavailable.
You won’t be able to solve this problem until you utilize a VPN. Furthermore, owing to server unavailability, the service may be unavailable. In this instance, you should wait until Amazon resolves the issue.
Check your internet connection.
A network status test may be used to examine the status of your internet connection.
- Click on the Settings menu
- Choose General
- Select Network
- Choose Network Status
Run the test at this point. Take note of any error notices. Also, look for an X between your Smart TV and the router.
Conclusion
Amazon Prime Video is a premium membership service offered by Amazon that allows customers to binge-watch their favorite movies and TV shows on their TV via an app that must be installed. When Amazon Prime Video fails to reply to your Samsung TV, an error code appears on the screen. You may simply address some of these difficulties by following the remedies listed above.