Hudson Bay Mattress Return Policy – Know More

The Hudson Bay Company is an American retail business store that sells products related to fur trading. The company is private and cannot be traded on the market. The company was founded in 1672 in London and has its headquarters in Ontario, Canada. The company is 48% owned by NRDC and the revenue of this company is around CA $9.4 billion and has around 30,000 employees in its companies. The company operates in two countries: the US and Canada. And it has a division named Saks Fifth Avenue, which is in the Netherlands. Let’s read Hudson Bay mattress return policy 

Hudson Bay mattress return policy

Hudson Bay mattress return policy

If you buy a mattress from Hudson Bay, you will have 14 days to return the mattress. It should be in a re-saleable condition, and the product should be undamaged. The original receipt is necessary for the return. The company is famous for its furniture, mattresses, and fitness equipment, which have a different return period.

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How can you return the items to Hudson Bay?

You can return the products with two options in Hudson Bay:

  1. In-store: the return procedure is simple for in-store products. You will need to take the original receipt of the product on the accounted days allotted to that item for return and, if possible, take the product with you, but if not, they will come to your house for an inspection. If everything is proper and the reason for return is genuine, then the item will be returned and the customer will receive the refund in 10 working days from the payment they paid the store. You can also return an item that you purchased online to a store offline and vice-versa.
  2. Online returns: Now the steps for returning online are:
  • Log in to the official website of Hudson Bay or sign up if you are using the website for the first time.
  • Now go to the orders page where you can see the pat orders up to 6 months and there at the bottom of the orders that are still in their return period, there will be a return button.
  • Now, if you want to return the product, click the button and a form will be generated where you will need to give the order details and some personal information, and also the reason for the return of the product.
  • They will provide you with a shipping address as well as the nearest UPS drop box where you should keep the parcel, as well as an order bill to stick in front of the parcel, and your payment will be refunded in 10 business days after the shipment arrives.

What about returns without a receipt?

If you want to return an item that is in its valid return period, then a receipt is required for the full refund of that product. If you don’t have the original receipt, then the customer will only get an 80% refund of the item. For the proof of order, they will need your personal information so that they can trace the order. If the return is out of its valid return period, then the return will not be generated.

What is the return period for all the products?

  1. 14-day return period: the items which fall into this category are mattresses, furniture, fitness equipment, outdoor play equipment, and all major appliances.
  2. The items which fall into this category are standard-sized merchandise, jewelry, home electronics, and clothing.
  3. All the items that they sell will have a 90-day return period if you pay the payment with an HSBC credit card or a MasterCard, whether it is an online or in-store purchase.

What can you not return to the store?

  1. Shipping charges, which are taken from the customers during the delivery of the goods, will not be returned to them. It’s a cost they will have to bear.
  2. Clearance items cannot be returned to the store as they were sold at a discount from the original price, so the return is not valid.
  3. Gift boxes or gift cards cannot be returned to the store, whether they were received as a gift from another customer or you bought them yourself.


So 14 days is the period for returning the mattress at the Bay, which is good but not as good as their rival companies, which mostly give a 30 day return period to their customers. The 90-day return policy is only for cardholders of MasterCard and HSBC, so if you don’t have one, buy one because it will help you a lot in Hudson Bay. Different items have different return periods mentioned on the bill of the order in-store and online.

  1. Can exchanged items be returned?

No, once an item is exchanged for the original item, it cannot be returned.

  1. Which shipping brand does Hudson Bay use?

They use Canadian Post for all their shipping deliveries. 

Hudson Bay Mattress Return Policy – Know More

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