KFC (Kentucky Fried Chicken) is an American fast-food restaurant chain that is second to the McDonald’s franchise. KFC was founded by Colonel Harland Sanders. KFC has come a long way since its startup in 1952. KFC is world-famous for its mouth-watering fried chicken. According to a survey conducted in 2021, It has almost 27000 restaurants all over the globe. It is a subsidiary of Yum! Brand. Yum! Brands own many well-known food chains such as Pizza Hut, Taco Bell, etc. Let us know more detail about ‘KFC Complaints’.
Complaints regarding the KFC restaurants:
Think about it, when we hear of the world-leading food chains like McDonald’s, KFC, Pizza Hut, Burger King, etc., a mental image forms in our mind even though we have not been to the place. The mental image that we have created of these places has some of the features like impeccable hygiene, well-furnished sitting arrangements, and comfortable as well as cozy places to eat our food in peace. But, what if, the actual place is not living up to its world-renowned name or the mental image that you have created in your mind? Well, here are some of the thoughts of disappointed customers:
- Lack of hygiene
- Rundown pieces of furniture
- Poor crowd management
Complaints about KFC staff:
We all know that a single rude person can ruin our entire day. The environment around us while eating plays a crucial role in the enjoyment of our precious and much-awaited food. The behavior of the staff is one of the most important factors regarding what we feel about the place whether it is a hotel or a restaurant. We can compromise for the place if the behavior of the staff is polite, responsive, and kind, but we can’t adjust for the rude and ignorant behavior of the staff. Some of the generalized complaints about the staff are:
- Rude behavior of the staff
- Ignorant attitude about the queries
- Mishandling of the items
- Customer service is not up to the mark
Complaints about KFC food quality:
Let’s face it, we all love to eat delicious food. Nothing is on par with having delicious and Fingerlicking food after a long and exhaustive day. Anybody would love to eat food that will leave its taste in our mouth for a long time, a long time can be a day or two, a week, or even a month! We all have a few of those items which have left an imprint in our heart, that one food, just a single thought or even just hearing its name can leave our mouth all watery. But, what if our delicious food is not up to the mark like it used to be before? How can we, humans, foodie beings, who are always up for trying something delicious, get disappointed by the quality or quantity of food? Listed below are some of the complaints regarding the food quality are:
- Items ordered had just the average taste
- Prices of the food were not pocket friendly
- The size of the items was disappointing
Complaints regarding KFC delivery:
Different days bring different challenges and imagine one of the challenges being not able to go for takeout or dine-in. To solve this issue, our ever-changing world has come up with the delivery system. But, the much-awaited delivery of our food can sometimes disappoint us, right? Sometimes we compromise for it as we all have the understanding of trivial mistakes that happen in our day-to-day life. KFC has disappointed many of its loyal customers by making mistakes like misplacement, long ETAs, etc. Some of the complaints regarding delivery by KFC are:
- Unbearable and extensive delivery time
- Delivered items were wrong
- Misplacement of orders
Complaints about KFC management:
We all make mistakes, right? So, we are always ready to give second chances to those we love and have expectations with, whether they are our loved ones or our favorite places which serve food that we love. Sometimes, they try to rectify their mistakes to gain our trust back, there are other times when they just keep repeating the same mistake again and again until we give up on them and find someone or someplace better than the last one, where they appreciate our concerns and try to live up to our expectations. KFC management has lost its respect as well as its staff because of a lack of appreciation of its customers. Some of the disappointed KFC staff faced the following issues regarding its management:
- Very basic pay
- Unconcerned about staff’s needs
- Lack of staff to make the ends meet
Tackling the situation is underway:
KFC has taken many steps to resolve the customers’ issues. It has spread its wings all over the world, to remove the problem from its roots, there will be many mountains to surmount. It has made many amendments to improve the services so that each and every person can be satisfied. KFC now focuses mostly on management correction as it is the core issue that causes other problems to arise and becomes sore to the customer’s eyes. To tackle the safety issues, which are very crucial in this era of a pandemic, KFC has brought many safety measures such as employee temperature checks. Slowly, KFC is trying its best to get back on track. Most of its loyal customers are still waiting for KFC to go back to its previous state where customer satisfaction was its main motto rather than just expanding its business to other parts to make more money.
Conclusion:
In the end, it is just a matter of having some luck. If you are in the right place at the right time, your overall experience will be good. That is, you will be happy with the hygiene of the restaurant, you will love the behavior of the staff and you will be satisfied with your finger-licking as well as delicious food. We all know that in all the places where the food is served, the management aims to deliver the best service they can.
