Uber Eats:-
Uber eats is a food and drinks delivery service from the listed local cafes, restaurants, and bars of your choice via its official app (Android and iOS) and website (Ubereats.com). People can also read the app and website; menus, reviews, and ratings of the listed businesses. Let us see ‘How Does Uber Eats Work?’.
The parent company of uber eats i.e. Uber, a rideshare company, was started in 2009 by Garrett Camp and Travis Kalanick. While the food delivery service i.e. Ubereats started its operation in August 2014 with the name UberFRESH in Santa Monica, California. It was later rebranded as Ubereats. The company now boasts of serving in approximately 6000+ cities across 45 countries and growing. It controls around a quarter of the United states food delivery market. The Uber Eats website and app are free to download with a very user-friendly interface.
Concise guide on how to make an order on Uber eats via the website (applies for the app too)
Step 1-: Open the “ubereats.com” website and sign up if the user hasn’t already.
Step 2-: Create the profile with basic details such as name, email address, Contact no. and delivery location, etc.
Step 3-: Now on the homepage of the website, users can check out the nearby listed restaurants and cafes. They can also directly search a particular outlet/hotel/Bar/Restaurant or cuisine by typing the name in the search box.
Step 4: – Clicking on the outlet’s name of choice would present the user with a list of available cuisine or food’/drinking items at that place. Users can check out the summary, ingredients, pricing, etc. of the item of their liking and customize it as well with available add-ons (usually chargeable).
Step 5-: After selecting and customizing, the customer can add the meal to the cart and proceed to checkout. A total receipt inclusive of Items price, taxes, and delivery charges would be visible on the screen for the customer to pay, which they can do with multiple payment options available such as Ubercash wallet, PayPal, Debit/Credit cards, etc.
Step 6-: After Successful payment, a geographical map and timing would appear on the screen of the user showing in detail the status of the customer’s order, location of the delivery partner, and the business. Now, Customers can sit back and get their order delivered hassle-free according to the delivery instructions at their desirable address. Ubereats delivery partner would contact you in case they need any clarification.
Crux: – So, in short, all that users need, to access the uber eats delivery service is, to log into the Uber eats website or Android/iOS apps with their credentials (or signup if they haven’t yet), choose the item of their choice from the desired outlet/hotel, make the payment via the desired method and their order would be delivered within an hour at maximum. In case of any complaint related to the behavior of the delivery partner or the quality of the delivered food, users can register their complaint via mail or contact the no. given in the customer support section and expect a speedy redressal.
Note: Uber eats users can now also book a dinner reservation at the place of their choice in advance.
Frequently asked queries-:
1. How much does it cost to use uber eats delivery services and how can we tip the delivery partner?
Ans-: Ubereats app and website are completely free to download and access. Food and drink items listed on it from your local area are priced the same as customers would get them in person from that eatery. But a delivery fee would be charged on the order depending on the distance between the Business and destination (customer’s address).
Now, once your order is delivered by uber eats delivery partner, a prompt notification would appear on your device asking you to rate and tip the delivery partner. Users can choose to ignore it or rate and tip the partner according to their discretion.
2. How do you pay for uber eats services? Does uber eats allow cash as a method of payment?
Ans-: The user can choose to make the payment from a range of options such as PayPal, uber cash wallet, debit/credit cards, etc.
On the other hand, in the United states, ubereats don’t allow cash as a method of payment. Since uber eats as a service intends to make food delivery easier for consumers in a non-conventional manner (cashless, use of ICT), thus allowing cash practically negates the idea of the service. Also, it opens a no. of possibilities of loopholes, and logistical challenges for both the company, consumer, and business on the ground.
