Every person who loves fashion has heard about Maurices and many even swear that it is a great place to shop. Maurices are known to be generous so that the customers do not hesitate to return to their store. They are well-known for their return policies, as few companies offer such a flexible schedule. Now we will see about Maurices Return Policy.
Maurices has the most stress-free return procedure for most of their returned products barring a few. Unlike many stores, Maurices does not have a timeline within which you have to return your products. If the product is in a good, saleable condition then they would accept it.
What is Maurices return policy?
The client is the king and policy at Maurices is taken seriously. Returns are accepted on all items purchased in their store or online. All products can be returned if they are in good working order. A packing slip, receipt, or gift receipt must accompany all returns. There is a catch, as with anything nice, and that catch is that their returns are not free.
In-store return policies
Keeping up with their customer is the king ideology, they have allowed any product to be returned at any store. This keeps a contingency if a store closes in the future. But this also makes it easier for customers to return any product at any store without worrying about the location of the store and their current location. Products purchased online are also accepted for return at their stores.
Online return policy
Though you can return a product purchased online at their store, vice-versa is not possible. Offline purchases cannot be returned to their online warehouses.
To return the products purchased online, you have two options:
- Expedited Returns
To return your product in the quickest way possible, you can courier it using USPS or UPS. Your product should have the original pack slip with data about the product. You can check the online order number or contact customer support if you want to know some information about the product. Once you know all the information, pack the product in a courier bag and affix the pre-paid return label printed from the Maurices’ Return page to the package. It’s now ready to be shipped through USPS or UPS.
Once Maurices receives the package, they will initiate the refund and you should get it within 1-4 days. The refund would be sourced to the mode of payment after they deduct the return shipping charges of $5.95. You can also track your return order by creating an account on their website or you can make a simple inquiry at USPS or UPS.
- Standard Returns
If you don’t want to spend $5.95 on the shipping because your order value is below $10, then you should return it using an insured parcel post or USPS. The returned product should be in good condition and returned to the following address: Maurices Returns, 1901 State Road 240, East Greencastle, IN 46135. The only disadvantage of using this method is that you will have to wait up to 30 days for your return to be processed and your refund to be initiated.
You cannot return your products via email or on-call.
Return policy for gifts or without a receipt
Maurices will accept the return of products that were purchased as a gift. You will require the original receipt or the gift receipt. Maurices takes exchange on the returned product and if you are returning a product purchased online, the store would issue a credit note to the person who purchased the gift.
However, if you have a gift that you want to return and you don’t have a receipt then also Maurices will accept it only if the tag on the product is still intact. The store would issue a credit note equating to the current amount of the product and not issue a refund against it. Issuing a refund is not possible because there is no receipt to know the source of payment. All this is possible only if the product is in a condition that Maurices can resale it.
But if you don’t have the receipt or the gift receipt and even the tag is not there, then you cannot do anything about it. Maurices would not accept such items so it is always best to keep your receipts safe.
Conclusion
Maurices is very flexible in its return policy. They accept almost all the products that the customer wants to return as long as it is in a good condition and has the original receipt or gift receipt. Maurices would also accept the return of products without receipts if the tag on the item is still there.
FAQ
- How to contact Maurices customer service?
You can either mail them your query at customerservice@maurices.com or call them at (866)9771542.
- Does Maurices offer free shipping?
Maurices offers free shipping on their sales, however, no free shipping is available for products being returned through the postal services.
- Is there an application for Maurices shopping?
Yes, there is an application that would ease your experience to shop with Maurices.
