The relevance of motorized carts for the assistance of disabled and physically challenged customers for shopping cannot be over-emphasized as this mobile technology has perks for both customers and retail store management. In this article, we will see about ‘Does Costco have Motorized Carts for Customers?’.
Does Costco have Motorized Carts for Customers?
Costco has adopted the use of motorized carts across its outlets, to help customers with mobility needs access their sections of interest within its warehouse at no extra cost or charge. This way, mobility-challenged customers can eliminate their doubts about any difficulties in the shopping experience as well as enjoy better shopping ordeals.
Costco is an American retail shopping service provider with innumerable outlets across North America, Europe and Asia, with a staff strength of over two hundred and fifty thousand (250,000) people. As part of its blueprint to improve customer satisfaction and ease in shopping, Costco ratified and employed the use of automated motorized cart machines within its facilities across the world.
Who may need a Motorized Cart?
The following categories of individuals can be granted access to motorized carts or wheelchairs upon request
- Physically disabled individuals
- The old
- The sick
- The injured
How can I Assess a Motorized Cart in Costco?
It’s simple, upon entering the retail warehouse, there are at every point in time a good number of employees waiting for customers to request assistance. You may discuss your request with one of the attendants. An attendant will in turn ensure that your request is fulfilled.
Can I Request the Company of an Employee for Help with my Cart?
You may request that an attendant accompanies you to help pick the products of your choice and insert them into your cart. The attending staff will ensure that all of your shopping needs are achieved. This will save you the stress and difficulties of trying to reach taller racks.
How to use Motorized Carts?
You can rest assured that using the motorized cart is easy and rid of any form of technical knowledge. Its controllers are designed to help users quickly acclimatize and use the system with ease. The following use cases are imbibed in the cart’s hand control set:
- Forward control with speed level
- Reverse control with speed level
- Direction controls
For more clarification on the use of the technology, you may seek assistance from any of Costco’s staff to orient you on the use of the motorized cart.
How Many Motorized Carts does Costco have?
At Costco, there are more than enough motorized carts for all customers who may be struggling with mobility. In addition to the motorized carts, there are also wheelchairs where carts are also attached.
Safety Procedures for the use of Motorized Carts in Costco?
Every cart user within Costco premises is closely monitored to avoid an accident as well as respond swiftly in the case of an emergency. Costco has high-resolution CCTV cameras and security surveillance systems all around its warehouse, these systems are highly functional and monitored closely by its security team. In addition, the motorized carts have very limited speed levels to help reduce impact in the case of an accident or control failure.
Are Children Allowed to use Motorized Carts inside Costco?
At Costco, children are not permitted to use its motorized cart. There is quite umpteen number of reasons for this policy, but the obvious is that kids like to explore and play too. As such, for their safety and that of other customers, it is best to prohibit their use of the motorized cart.
Conclusion
By adopting the use of motor carts, Costco has accentuated its interest in ensuring the pleasure and satisfaction of its customers. By so doing, the company has also set a milestone in customer inclusion and customer care for others in its industry and the society at large to clinch.
Frequently Asked Questions
- Do I have to pay an extra fee to use the motor cart?
Ans: You don’t have to pay for the use of the motor cart, it is free for your entire shopping session.
- I have never used a motor cart before, how do I operate a motor cart?
Ans: Upon request for a cart to an attendant, you will also receive further information on the operation of the vehicle, as well as close guidance from an attendant.
- Are there existing medical emergency arrangements in place in the case of an accident within the facility?
Ans: There’s a medical team of experts and transport 24hrs in response to such emergencies.
- Can the motor cart be used outside the facility?
Ans: The motor cart’s use is strictly for use within the facility and cannot be used outside.
- I do not have any impaired mobility challenges, can I request and use the motorized cart?
Ans: The motorized carts are strictly reserved for use by the mobile challenged (sick, aged, disabled and injured). The motorized cart cannot be given to individuals without mobility challenges.
