Phillips is an electronics company headquartered in the Netherlands, where it was founded. The company is known for producing different electronic components used by people in their daily lives, but it also ventured into producing equipment that focuses on health technology. The focus on health technology saw the company focus on producing different toothbrushes, among other components. The products were under the general name of Philips Sonicare. As with other electronic equipment, the Philips Sonicare toothbrush also faced some challenges, with some spoilt for various reasons. Let us know ‘Philips Sonicare Warranty’.
The manufacturers and directors of the company offered a warranty for the product to ensure the buyers due not suffer losses and to market the product in a better way. The marketing aspect comes in since buyers will always prefer to buy products which have a warranty as compared to those that do not have a warranty. The warranty covered a certain aspect; not all spoilt Philips Sonicare products qualify for a warranty.
What is Philips Sonicare?
The main Philips Sonicare product was the electronic toothbrush. The toothbrush, as observed, was one of the best electric toothbrushes on the market. The manufacturers offered a warranty to ensure buyers were protected from manufacturers’ faults and problems due to packaging and distribution. The warranty covers the Sonicare charger and the toothbrush handle. It is applicable globally to ensure all customers are treated similarly despite their locations. This shows the product was well received in the world. In some countries, the warranty is well stated on the outside box which carries the toothbrush; the message on the box states how the warranty works since it will not be applicable for all cases where the toothbrush may fail to work. Sometimes the brush owners may mishandle or misuse the toothbrush, and the Philips Sonicare warranty does not cover such faults. Unlike some products which state that they have a warranty but fail to offer it, the Philips company guarantees all buyers that compensation or refunds in regard s to the warranty can be offered. There are no cases reported where the company has failed to adhere to the warranty as was agreed upon by a buyer and a retail vendor of the toothbrush.
We are activating the warranty
Once a buyer purchases the Philips Sonicare product, the warranty is not activated automatically. Some procedures may be followed to ensure the warranty works after the Sonicare is brought. Details of activating the warranty are available on the company website, but the retail vendor of the product may also go ahead and help explain to the buyer how to activate the warranty. The customer is expected to call the company number on the website or the product box. The company may also be contacted through an active chat system which is available on the homepage of the company’s website. The customer will contact the company’s customer care team and avail some details to the company. The buyer has to give the Sonicare model number, the product serial number, the buyer’s name, email and contacts. Once the details are availed, the company sends the warranty details through the buyer’s email. The email contains details of the warranty and the address to which the Sonicare product may be sent in case a customer wants compensation.
Claiming compensation
There is a process of claiming for compensation the warranty. The company has set up the process and rules to ensure order and avoid confusion in handling the customer’s claims. Philips Sonicare’s department expects the buyer to retain bills and receipts. The company also expects the Sonicare equipment buyer to keep the product’s original packaging. The customer will use this when sending the equipment back to the manufacturer in case of a fault. During transportation, the equipment may be mishandled, but if it is well kept in its original packaging, it is well protected. The company expects the customer to send copies of receipts and other forms when they send back the equipment to the manufacturer. As the buyer does all this, they should retain copies of the receipts and documents used. Buyers are also reminded that a comprehensive warranty against manufacturing defects and malfunction is valid for two years after purchase. This rule applies to all Sonicare products. On the other hand, the money-back guarantee is valid for ninety days.
Conditions for the warranty
The warranty of the Philips Sonicare product is valid under certain conditions. It must be good in working condition as it is sent back to the manufacturer. The amount that will be refunded will not exceed the amount that was used to purchase. Returning the toothbrush to the manufacturer must be done when the equipment is in its original packaging.
Conclusion
Philips Sonicare equipment is a good product. They function in a good way as fewer complaints are received from the buyers to the manufacturers. The warranty is an added advantage when buying the product and generally functions well.
Frequently Asked Questions
- Is the warranty legit, or is it a marketing strategy?
It is legit, and the company offer compensation under the specified conditions.
- Can a person get compensation due to mishandling or wrong usage?
Compensation is only offered due to manufacturer’s defects or malfunctioning.
