Many Verizon users have been experiencing issues connecting to the internet with their mobile data because there are a variety of reasons as to why this happens however there are many solutions available to fix the problem. Let us know ‘Verizon Mobile Data Not Working’.
Verizon Mobile Data Not Working
Verizon users who have struggled to use their mobile data have posted their grievances on forums and have contacted many support forums related to Verizon mobile data connection issues. Online forums and the Verizon website have posted possible reasons explaining why so many users experience this problem. After compiling the data from user complaints on the site itself, the discussion forums online, and the call logs from support calls made. You will need the following to solve the issue; a functional mobile device, either an iPhone or an Android, and a data limiter on your device which can be an app or applied in the settings of the device you are using. You need to be able to access your APN which can be found in the settings of your device, details of your data plan, and lastly the contact details of Verizon support department either their email address or contact details. It is highly likely that you can solve the problem on your own by trying out different methods found on forums or frequently asked questions on the Verizon website, however if you have attempted the different methods and none have worked, you might need to contact Verizon directly or travel directly to a store near you. Employees are more than willing to help.
What are the possible reasons for Verizon mobile data not working?
- Reception problems:
Reception issues can be caused by bad weather, often after a rainstorm, typhoons, or other bad weather conditions that can cause electrical damage to cell towers or cause natural damage whereby trees collapse on cell towers.
- Service outage or maintenance:
Service outages to cell towers can prevent users from being able to use their data and access the internet.
- SIM card problems:
There could be physical damage to the sim card if it were removed and placed back or if the mobile device was damaged in some way that affected the SIM card, you would need to get a new SIM card.
- Access Point Names (APN) Issues:
This setting gives your mobile device information to connect to the wireless service. It is found in the settings of a mobile device. In some devices, this feature could have incorrect values entered in the APN settings for example, a misspelled word, additional characters, or the use of uppercase in text values. Errors will prevent users from being able to use their mobile data.
- Access Point Names (APN) Issues:
This setting gives your mobile device information to connect to the wireless service and is located in the settings of a mobile device. In some devices, this feature could have incorrect values entered in the APN settings for example a misspelled word, additional characters, or the use of uppercase in text values. This will prevent users from being able to use their mobile data.
- Data limit exceeded from data plan:
Users may have finished their data without realizing it, therefore, justifying why a user would not be able to access the internet or use data. Sometimes mobile data can be used without knowing this happens when both the Wi-Fi and Mobile data are switched on, your mobile device will automatically switch preference to use of the mobile data.
Can this issue be solved on your own?
In most cases the answer is yes, users can try to solve the issue by trying out some of the methods below:
Method 1:
Regarding reception issues you can do the following;
- Step 1
To refresh your mobile data, you can turn your airplane mode setting on your device on and off.
- Step 2
Restart your device, this is should have your device’s mobile data should be working.
Method 2:
Service outage or maintenance on the cell tower near you may be happening, you may need to check if this is occurring by contacting the Verizon customer service sector.
Method 3:
SIM cards allow users to call or receive calls, send text messages and receive them as well as use mobile data normally. A possible solution could be to remove your SIM card and put it back or if there is physical damage to the card you may need to replace it with a new one.
Method 4:
Your Verizon APN settings can be changed in your phone settings by following the steps below;
For android devices:
- Step 1
Head to your device settings.
- Step 2
Select Wireless & Network >> Mobile Networks >>Access Point Names
- Step 3
You will see 3 dashed lines, tap on them and select the New APN.
- Step 4
Enter the details below ensuring that they are typed exactly as you see and double-check spelling errors.
| Name | VZW |
| APN | VZWINTERNET |
| Proxy | blank |
| Username | blank |
| Password | blank |
| Server | blank |
| MMSC | http://mms.vtext.com/servlets/mms |
| MMS Proxy | <Not set> |
| MMS Port | 80 |
| MMC | 311 |
| MNC | 480 |
| Authentication type | not set |
| APN Type | internet mms |
| APN Protocol | IPv4/IPv6 |
| APN roaming protocol | IPv4 |
| Bearer | Unspecified |
| APN enable/disable | blank |
Table from: https://blucellphones.us/verizon-apn-settings/
Alternative Verizon APN settings for mobile phones:
| Details | |
| Access Point Name (APN) | vzwinternet |
| Username | |
| Password |
- Step 6
Restart your device and mobile data should be working.
For iPhone devices:
- Step 1
Go to Settings>> Cellular Data>> Cellular Data Options>> Cellular Data Network.
- Step 2
Select the Add APN and enter vzwinternet
Step 3
The username and password should be left blank
- Step 4
If mobile data is not working immediately after changing these settings restart your device.
Method 5:
Review your data plan. To clarify a data plan refers to the contract you sign with Verizon where you are allocated an amount of mobile data monthly which you pay for.
- Step 1
When you are home or anywhere where you have access to a Wi-Fi connection make sure you always check that your mobile data is turned off to prevent it from being used unnecessarily without your knowledge.
- Step 2
Make sure you are aware of how much data you are allocated every month; you are welcome to negotiate a new contract with Verizon to increase your data plan to other options they have listed.
Nothing has worked what now?
The next step if all of the above methods have failed, contact Verizon customer support directly or by visiting one of their branches near you. They will be able to help further with this problem.
