Metro PCS can suspend you from their service in certain circumstances. It is also possible for you to suspend your Metro PCS account by yourself if you need to. This article tells you why your metro PCS account got suspended, and how to reactivate it when you would like to use the service again.
When your account on Metro PCS gets suspended, it means that you can no longer make phone calls, send text messages, or connect to the internet with mobile data during that period. Your account might be suspended for various reasons.
Why Metro PCS is Suspending Your Account
Metro PCS can suspend your account when you
- Fail to pay your phone bill past the due date, or
- Violate any of the Terms and Conditions of the service.
These are the two main reasons for the suspension of your MetroPCS account. Suspension for the failure of payment is usually temporary, and you can request a 48-hour extension to make a payment. If you cannot make a payment after 30 days, Metro PCS deactivates your account.
Metro PCS can suspend your account temporarily when you violate some of the Terms and Conditions. Some of the Terms and Conditions violations mean suspension of the account indefinitely.
Why Should You Suspend or Cancel Your Metropcs Account?
A person could decide to temporarily or permanently suspend their Metro PCS account for a few reasons. These are some of the most common reasons why customers suspend their accounts:
When your phone is lost or stolen
A common reason for suspending or cancelling an account with a phone service provider is in the incident of theft or losing one’s phone. This helps keep some of your information safe and prevents anybody from using the phone for calls or sending messages with your number.
When you want to move out of the country
You may no longer need your current line when you move out of the country temporarily or permanently. In this situation, it is a good idea to suspend or cancel your account, because you will still be charged for the service, even when you are out of the country.
When you want to switch phone service providers
You might want to permanently switch from MetroPCS to another phone service provider. Therefore, you would no longer need your Metropcs account and you can cancel your subscription.
When you want to cut costs
A person could also decide to suspend their account with Metro PCS for financial reasons, especially if they have multiple lines and spend a lot on phone bills. Suspending your account could be a means of saving money for some time.
How to Temporarily Suspend Your Account
Suspending your Metropcs account is a straightforward process. If you lost your phone, or you would like to temporarily suspend your account for any other reason, you can do it by contacting their customer care on this hotline: 1-888-863-8768.
After contacting customer care, simply inform them that you would like to suspend your account temporarily. Then, give them all the necessary information, such as your PIN. Make sure to avoid using the phone during the period of temporary suspension to avoid unnecessary billing.
How to Reactivate Your Metro PCS Account
When your account is suspended due to failure to pay before your due date, you can appeal that suspension and request for an extension for payment. If they grant your request for an extension, you will get an extra 48-hour period to renew your phone bill. Otherwise, you should try to make a payment before 30 days to prevent account deactivation.
If you opted for suspension yourself, all you need to do is contact Metro PCS to let them know that you want to reactivate your line.
To avoid future suspension due to non-payment, you can set up an AutoPay plan to make sure you never accidentally miss any payments in the future. When you set up AutoPay, it renews your phone bill automatically two days before the due date. You can set it up by logging into your account on the website or using the mobile app and entering a payment method.
How to Cancel Your Account
You can automatically cancel your Metro PCS account when you don’t make payments after a month. Metro PCS then deactivates and allocates your number to a new user.
You can also cancel AutoPay if necessary by logging into the website and removing the AutoPay option on the My Account page.
Conclusion
It is no hassle to suspend, reactivate, or cancel your MetroPCS account after a temporary period of suspension. All you need to do is follow the simple steps in this article and your problem is resolved.
Frequently Asked Questions
- How do I get an extension on Metro PCS?
If you are unable to pay before your due date, you can request an extension by contacting their customer service or visiting any of their stores near you.
- When can my Metro PCS account be suspended or cancelled?
Your account can be suspended or cancelled due to failure to make the prompt payment or due to a violation of Metro PCS Terms and Conditions.
