As with any major purchase, it’s important to be aware of the retailer’s return policy before you buy. O’Reilly Automotive, Inc. is no different. This mega-chain store offers a comprehensive return policy that gives customers plenty of wiggle room when it comes to returning items. If you’ve ever purchased something from O’Reilly, you may have been wondering what the return policy is. Lets read more about O’Reilly’s return policy.
Specifics of O’Reilly’s return policy:
- All items, except for those that are custom-made or that have been altered, can be returned within 90 days of purchase.
- A receipt is required for every return.
- If a consumer returns an item without a receipt, they will be issued a merchandise credit for the item’s current selling price.
- There is a 10% restocking fee for all returned items
- When returning an item, the client is liable for the postage charges.
What items are returnable?
All items in the O’Reilly catalogue are returnable, with some exceptions. Items, alongside the original packing materials, must be in good/new condition. You will need to provide your original receipt or order number, and items must be returned within 90 days of purchase.
Custom orders, such as those produced to your exact specifications, are not returnable. Special orders, including those that are not normally carried in their stores, are also not returnable. Returned Damaged/defective items are guaranteed full refunds.
What items are non-returnable?
There are a few things at O’Reilly that are not returnable. This includes:
- Custom and special orders
- Electrical parts and equipment
- Automotive parts and equipment
- Consumable products such as oil, antifreeze, brake fluid, etc.
- Parts that have been installed or used
- Gift cards
How to return an item to O’Reilly?
Visiting their website and filling out the form for returned items is the simplest and easiest way provided by O’Reilly’s for you to successfully return any item. If you’re not sure how to print the form off, their team is more than happy to help. The major criteria for returning an item is that it must be in the exact condition that it was received. You’ll also need to include the original receipt or a packing slip with your return. If the original receipt is unavailable, no qualms, They can still process your return as long as you have a valid form of ID.
It’s important to note that they don’t offer returns on certain items, such as electrical or special orders. But, if you have any questions about their return policy, their team is always happy to help.
How to exchange an item at O’Reilly?
If your recent purchase does not completely please you or is not what you expected, you can attempt to return it in exchange for something more pleasing to you or simply to get your refund. All you need to do is bring the item and your original receipt to your local O’Reilly store.
Items bought online cannot be returned by mail but can be exchanged for another similar item of approximate value. The directions on the paper used to pack your item that was included with your order should simply be followed. Be sure to include the packing slip with your return, and make sure you ship it back within 30 days of receiving your order. In either case, make sure you have your original receipt available, without it, they may not be able to process your return.
O’Reilly return policy FAQ
If you’re wondering how to return an item to O’Reilly, we’ve got you covered. Their return policy is straightforward to follow, but we know some questions come up quite often.
The questions below are the common questions that arise about O’Reilly’s return policy. Endeavour to contact them if more questions or uncertainties arise. They are more than happy to assist you in any way they possibly can.
- Procedure for returning an item?
You can phone or go online to O’Reilly’s website to return an item.
- Summary of O’Reilly’s returns policy?
All items bought at O’Reilly’s can be returned even after 90days. The item must be in perfect working order and come with all of its original packing and accessories.
- Can you return online purchased items via mail?
No, unfortunately, online purchases from O’Reilly’s can’t be returned by mail.
- Is a receipt necessary for returns?
A receipt is not always required, although if there arises any problems or issues concerning your returns, it can be very useful. Having your O’Reilly’s receipt available can be handy just in case.
A gift card purchase cannot be returned for cash or store credit.
Conclusion
O’Reilly possesses a standard return policy in the industry. No matter what the item is, how long you’ve had it, or in what condition it is, you can always return it to O’Reilly. However, there are a few restrictions, so be sure to read through the policy before you start returning items.
