Twitch is a platform that gamers and even non-gamers use to watch people stream games and all the other activities. One gamer may watch a professional player play their favorite game or one non-gamer can watch a streamer do a live reaction to any trendy TV shows or anime. It is a nice platform where people can get together and chat together while watching the stream and the platform becomes even better if one has a Twitch Prime account. Twitch Prime account provides the user with a bunch of benefits and they can also use Amazon Prime simultaneously with Twitch Prime. Let us know more detail about ‘Twitch Prime Sub Unavailable’.
Twitch Prime Sub Unavailable
One might see when they login to their Twitch Prime account that their subscription has become unavailable. This might happen due to the lack of payment that month. The user’s card might not have enough money to pay for the monthly fee or there might be some different malfunctions that lead to one’s account to be not available. One might retry to pay with a different card and reactivate their account to solve this problem or if they are sure that the credit card they use is valid, they may contact the customer service.
How To Fix The Unavailable Subscription Problem?
If the user is sure that there is nothing wrong with their credit card, there are some things that they can try to fix the unavailable subscription problem. One very basic way to try and fix the problem is to try to use another browser. Sometimes the browser one always uses might create unexpected issues and the browser might not acknowledge the account and set forth such a problem. The user can try to switch the browser before moving on to the next step. Another cause for the user to see the unavailable subscription can be the use of a VPN. Gamers are familiar with the concept and use of VPNs and almost all of them use them.
The Twitch Prime account might be malfunctioned because of the VPN so one can try to disable the VPN to solve the problem. If disabling VPN doesn’t work, there is another option to fix the problem but it is long and tedious. The user might want to delete Prime Video and install it again to get rid of the unavailable subscription problem. If the user’s account still has the unavailable subscription problem after trying all the ways to fix the problem, now it is time to check if the problem is really about the payment status of the account. To check whether there is a problem with the payment or not, the user needs to log in to their account and click on their profile icon. For the next step, the user needs to click on the wallet icon and see if there is something wrong with the payment.
The Last Resort On Fixing The Problem
If there is nothing wrong with the payment and the user is about the freak out about why they cannot subscribe to any of the streamers even though they are paying for the Twitch Prime, the last thing to do is to contact the Twitch support team. To contact the support team of Twitch, the user has to go to the help.twitch.tv and send the message to the team by explaining the situation.
Once the user is on the support website, they will see that they need to write their name and their Twitch user name and log in to their account. After logging in, they also need to write the email address that they used while creating their Twitch account. After writing down everything, the user needs to choose the category of the problem. For the unavailable subscription problem, the user needs to choose Account/Login Issues and below that, the user needs to choose the platform where they experienced the issue. For the last step, the user needs to take a screenshot of the unavailable subscription problem and upload the attachment to the support website.
FAQ
- When will Twitch Support Team come back with an answer?
Although it changes according to the problem that the user is experiencing, the Twitch Support Team takes approximately five to seven days to return with a solution.
- Is it possible to contact Twitch Support in a chat?
To contact Twitch support in the chat, the user needs to log in to their accounts.
Conclusion
Now we have learnt ‘Twitch Prime Sub Unavailable’, In a nutshell, it might not be the user’s fault to encounter the unavailable subscription problem. Even though one needs to pay for the Twitch Prime account to get subscriptions, the payment issues might create an unwanted experience for the user. The user can solve this in several ways by changing their browsers or disabling VPN, or they can check the payment status to make sure the problem is not about the lack of monthly charging.
