Metro is a brand owned by T-Mobile, the brand recently merged with Sprint gaining even more reach. T-Mobile boasts of having America’s largest 5G network. Metro includes access to T-Mobile 5G cell network at no extra cost. It also includes services such as Amazon Prime and Google One. The data is regulated such that heavy users and low-priority customers receive a drop in Internet speeds in cases of high traffic. All metro by T-Mobile plans are Prepaid and as such don’t charge any process of cancellation fees but in the case of auto payment the user should deactivate the function to not get charged an extra month. Payments made to them are not refundable.
What is the process of cancellation of The Metro By T-mobile?
To get any service from the metro you must pay in advance. It has great prepaid plans, though situations, where heavy users and low-priority users suffer a drop in internet speeds, are among the reasons users may move. To cancel your metro plans, You need to reach out to them by calling 611 or 888-863-8768 on your cell phone. Upon this they will stop the auto payment service, preventing extra charges for the next month as you cancel the service.
- Canceling from a T-Mobile store
When canceling from a T-Mobile store they will require the device in good shape(i.e, the screen should be intact, no dents, all ports should work and should only show signs of normal wear), its accessories, box, and proof of purchase (purchase receipts). If all checks out they’ll take the device which should not have any modifications to its software or hardware. Phone returns are done at the shop the services were first offered (place of purchase).
According to Metro, any returned payment shall be charged to the maximum permissible under law. They also do not offer credits or refunds for devices not considered under the return policies. They charge rebates and shipping from your refund if you are returning a new device with issues not highlighted in the warranty.
Does the Metro cancellation process charge any fees ?
No. Metro is a service that has monthly subscription plans with access to T-Mobile 5G network, Amazon Prime, and Google one. This gives you access to world-renowned Amazon original films and series like The Grand tour, The boys, Invincible, the sound of metal, and many others. Google one offers 100GB of cloud space to back up your precious photos, videos, and documents. As it is a subscription service, canceling is as simple as stopping your payment before your billing date. No charges are incurred to cancel your subscription.
How to change billing dates or upgrade plans
The metro customer support team is the best suited to aid you and a call to 888-863-8768 will have their best help. Reaching out to them ensures your request goes through, for the super-cautious types, it also ensures they fix whichever issue comes up. The billing date receives a grace period before the service is halted, usually 2 days. As for a change in plans, whether upgrade or downgrade, no refund is offered on past payments.
A change in subscription plans can be done online on your account. The process is direct and the response is instant to your email. Online changing of plans is easier and more accountable as you make the changes clearing any sense of doubt. You can also cross-check all the transactions from your email. Also in situations like the quarantine period, everything happens seamlessly with everyone safely apart. The ease of not having to move your store increases the service’s allure.
How do I reactivate my account?
Late payment deactivates your account. This is also the only time you can change your billing date. After a long time goes by, about 4 months, you might need to call 611 or visit their stores. At the store, they might ask you to buy a new SIM card, a reactivation fee, this tends to drive some people away from reactivating old lines instead of purchasing new lines. For those who need to reactivate their old lines, it’s advisable to call 611. It may help circumvent the reactivation fee and get another SIM card.
CONCLUSION
Overall, Metro is a user-friendly service that allows one to make payments and cancel whenever they want. It does not charge any fee and every operation is straightforward with complex ones being handled by customer care.
FAQs
Can a user on my subscription make changes?
No. All control over the lines you have purchased belongs to you. In a family scenario, the parent has authority over the child’s line allowing them to stop paying when the child can pay for themselves. It also acts as a safety mechanism to not have any change by an unauthorized user.
Can I recover the pin to my metro account?
Yes. When setting up, you set a security question and once you answer it you’ll get what you require. You can request a text to the number you set in your account information. Finally, you can go to the store with your id, so long as the names match they’ll help you set up a new pin.
