We end up using online food deliveries, especially when we are craving some delicacies or are famishing. We expect our order to be delivered as soon as possible after all these platforms are mostly known for the most convenient experiences. This is not possible at all times, though. Let’s know more on uber eats cancelled my order.
Sometimes, an order gets cancelled, and it might not be you who cancelled, or it might not be your fault. Here’s what we can do if that situation occurs.
Why was my Uber Eats Order Cancelled?
There are various circumstances under which Uber Eats might cancel your order.
- If you ordered late at night, then the restaurant might have cancelled as it was closing time.
- The restaurant might also cancel because of heavy traffic of orders when they are unable to manage the high demand.
- On other occasions, the drivers sometimes cancel too because of not being able to reach the restaurant before closing time.
- Restaurants also cancel sometimes due to the unavailability of the item ordered.
- The drivers also cancel if they’re unable to deliver your food because of road discrepancies that happened with them.
- The drivers also cancel when they are not able to reach you. They have a window of waiting for 8mins to deliver your order. In case they can not reach you, they will cancel your order.
- The delivery drivers can also cancel if they decide the order is too far away.
What happens to my order once it gets cancelled?
Once your order gets cancelled, it depends on the circumstances of how it got cancelled. As discussed above, if it –
- Gets cancelled by the restaurant or before the driver picks it up, then it is solely dependent on the restaurant on what to do with the food. They might throw it or serve it to other customers.
- Gets cancelled on the road or by the driver, they might be told to discard the food; basically, they are free to eat it themselves.
What to do if Uber Eats cancels your order?
If your Uber Eats order gets cancelled and it’s not done by you, there’s always a chance of a refund. Contact customer service as soon as you can and get the certainty of a refund. Considering the possibility of the restaurant cancelling your order, look up the restaurant timing too.
But if the order got cancelled because the driver couldn’t reach you, then you might not be eligible for a refund.
If you are the one who cancelled the order, you might not get a refund, but if you did before the driver picked it up, then you might still be eligible.
How do I get a refund for my cancelled order?
Call customer service and explain to them the circumstances of how your order got cancelled. Once that is done, they determine whose fault it was and see if you’re eligible for a refund. Even if not a refund, they might give you a complimentary meal.
How long till my refund is fulfilled?
Uber Eats usually takes 4- 5 business days to refund an order. They take time to process the request and also to determine the factor at fault. Also, there’s the thing about banks processing your payments.
Conclusion
Uber Eats cancels your order if the restaurant is near closing time, doesn’t have the ordered item, or is receiving a large number of orders. Uber Eats delivery driver might also cancel because the location is too far, did not find the address, or the restaurant is closed. Don’t be worried about a cancelled order. It might just get you a complimentary free meal, too, or a compensation meal. Make sure to get your refund if you didn’t cancel cause these things usually occur, and all the online food delivery services are pretty open to complaints and feedback.
FAQ- Frequently Asked Question
1. What to do if I contact Uber Eats for a refund?
Ans- You can also contact Support at 833-275-3287 (833-ASK-EATS) or by emailing restaurants@uber.com.
2. What to do if Uber Eats doesn’t find a delivery driver?
Ans- If they can’t find a driver, the order will be cancelled, and the money will be refunded. Although if you’re ordering at a weird time or to a faraway location, it might help to include a tip.
3. Can I cancel the order if it’s taking too long?
Ans- Yes, you certainly can if the order is taking too long. But make sure you’re not canceling too late because sometimes they might fine you if the food left the premises of the restaurant already.
4. Can Uber Eats drivers see your tips?
Ans- Yes, Uber Eats delivery drivers can see your tip before they deliver your food. The food delivery platform version that Uber Eats drivers uses allows them to see who tipped them or not.
