When there is a question of customer service and comfort, Nordstrom has one of the best and most amicable policies. In such cases where the receipt is lost, the store will search for the purchase in their database system and allow you to confirm the purchase. However, there is always a possibility of them asking the customer to provide further information on his/her part (e.g. the date of purchase or some form of identification, etc.) to look up the details, especially if you are looking to return something, the company will implore the customer to show some sort of proof for their purchase. This entire process is much easier if the purchase has been made through a credit card since it is easier to look up. Lets know more that Can Nordstrom Look Up Receipts.
We have all come upon such situations when in haste or mindlessness we have thrown away the receipt of a recent purchase. Now, these receipts are usually not ever required. However, there are some pesky events when you decide that the article you’ve bought doesn’t fit or it just doesn’t fulfil the idea that you had at the store and it is in such situations that those lost receipts start haunting us.
But luckily for Nordstrom shoppers, they are provided with a very lenient return policy by the company and they get an almost completely hassle-free experience.
Nordstrom Return Policy
While the return policy promises a smooth experience for the customers, there are still some things that we should keep in mind during the return phase. An overview of the return policy has been provided as follows:
•Online Purchases: For products that are bought online instead of from the stores it is possible to return them through mail or by taking them to your nearest Nordstrom store. if you want to return using mail, you have to provide the return label that came with the delivered package.
•Nordstrom Rack Purchases: It is possible to return Nordstrom Rack items in-store at the Nordstrom outlet. Both these stores take return for each other which provides ease for the customers.
•Policy For Used Items: Already tried on the outfit and decided it’s not for you? That’s perfectly fine. Nordstrom takes back clothes and even makeup that has been already opened and/or used.
•Un-Tagged Items: Nordstrom’s lenient policy allows returns even for those products which do not have a tag. You just need to take the article to the store that you initially bought the item from. If it was paid for using a credit card, they can scan the card and pull up the information that they need about it. However, if the information isn’t found, they provide a refund in the form of a gift card.
• Curbside Drop-off: For contactless return, you can drop off the purchased items at your nearest Nordstrom Curbside Return which is available at all outlets. However, this is not possible for jewellery, baby gear that has been opened, or Nordstrom Rack purchases.
Recent Change In Return Policy
Owning to the exploitation of the store’s policies by multiple people, Nordstrom recently made some amendments to its return and exchange policy. The retail giant received many concerned complaints from new customers who claimed that their clothing seemed to have been worn previously. Apart from this, multiple cases were noted of people who stole items only to try and get them refunded for cash. To solve these problems, the retail chain has made the following changes in its policy:
- Issuance Of Cash Refund: Previously Nordstrom allowed the customers a full refund in cash even if the original purchase was made by a card. Now, the policy has changed to allow a cash refund only in the cases where the original purchase was made by cash and the customer provides them with proof of purchase through receipt and ID. For credit card purchases, the refund will be in credit.
- Return Policy For Formal Attire: The other revision to the store policy allows the return of formal clothing or gowns only if the original tags are still attached to the article otherwise the return will not be allowed.
Conclusion
It can be seen quite clearly that despite its position as a luxury store, Nordstrom provides one of the most customer-friendly policies even with the recent changes it has implemented. These changes not only protect the store from those who seek to abuse the policies but also provide protection to their customers against used items.
FREQUENTLY ASKED QUESTIONS
Q. Can a person be banned from returns?
Ans. Yes, Nordstrom keeps a track of every person who returns an article and if a person is suspected of misusing the policies, they can be banned from returning or exchanging any further items.
Q. Can Nordstrom look up the purchase if it was made with cash?
Ans. If one has paid through cash, it is impossible to track the purchase of that item unless you have a receipt.
Q. How long till the policy expires for return?
Ans. There are no time limits for an article (whether clothing, shoes or jewellery) to be exchanged or returned at Nordstrom.
