Whenever one is hungry and also in a hurry, they tend to order food online. Checking the phone every second after ordering the food is a common thing that everyone does. What to do if you find that even after checking for ten minutes, the delivery agent has not moved an inch? Here we will see Why Isn’t My Uber Eats Driver Moving?
The article is going to help you with such a situation:
Reasons for the issue:
The reason for the Uber eats delivery driver agent not moving in the app tracker could be because of any one of the following:
- There is a glitch in the app.
- The order is delayed due to a delay in the food preparation.
- The delivery agent got stuck in traffic or he was waiting for a signal.
- The delivery agent has canceled the order but it is still showing for you.
- They are delivering other orders on the way.
Things to try before contacting the driver or Uber support:
Before contacting the driver, we should make sure of certain things from our side. Such things are,
- Check the stability of your internet connection.
Oftentimes, the location will not get updated because of our slow internet.
- Verify if there is any glitch in the app.
Close the Uber eats app for a while and try restarting the app. Check if the driver’s location has moved.
If the above steps did not work, try this.
In your phone, go to Settings -> App management -> App list -> Search for Uber eats ->Click on the Uber eats app icon.
There you can see an option called “Force stop”. Click that. Check if the tracker got updated.
If the above solution also did not work, try doing this.
- Repeat the same procedure now. This time, instead of clicking the “Force stop” option click on “Storage Usage”.
This will open up another screen. Two options are displayed there -“Clear data” and “Clear Cache”. Click on both. This will erase the app history. Now when you start the app again, any glitch in the app should have been gone.
If none of these steps works and the tracker still shows that the driver is in the same place as before, it is time to contact Uber eats customer support.
Possible remedies:
After you have made sure that there is no mistake from your end, you can move on to try these next steps.
- You can call your delivery agent through the app.
In case the delivery agent doesn’t pick up the call,
- You can contact Uber eats support.
- Explain that the delivery agent has not moved for a while and ask them the reason for the issue.
- If you are not satisfied with their explanation or you do not want the order anymore, you can cancel it.
How to contact the delivery agent?
To contact the delivery agent through the Uber eats app,
- Go to the order tracking section of the UberEats app.
- There you can see a phone symbol on the bottom of the screen.
- Click on that and Uber will connect you with the delivery agent.
- Another option is to message the delivery agent.
How to contact Uber support?
Sometimes if the delivery agent does not pick up your call, you can move on to get help from Uber eats support.
- In the app, go to the help section.
- There will be an option that says “customer support”
- Through that, you can text or call the customer service agent.
- Explain your issue and the agent will help you to cancel the order or to get a refund.
How to cancel your order?
If you are in a hurry and you do not have time to try out any of the above steps, the simple thing you can do is cancel your food order.
You can wait for a while and if the problem persists, You can open the Uber eats app, go to the orders page, and simply click on the “Cancel your order” option.
After cancellation of the previous order, you can send out a new order.
Refunds:
In the case of late delivery of the order by the Uber eats delivery agent, there is a possibility for you to get a refund.
It cannot be said with certainty that you will get a refund for late delivery as there are external factors that are not in the hands of the driver.
However, it is best to try and find out.
Conclusion:
There are some ways to find out why your Uber eats driver doesn’t seem to be moving. The issue will most likely be resolved once you contact Uber eats support.
Frequent Asked Questions:
Q.1. How to contact my Uber eats driver?
The Uber eats app gives you two options to contact the driver. Either you can call him or text him.
Q.2. When I am unable to reach my driver, can I cancel my order?
If you cancel your order during the course of it, UberEats allows you to do so. But it is best to wait for a while and to try contacting the driver a few times before canceling your order
Q.3. How much refund can I get in case of late delivery?
There is no certainty as to whether you can get a refund or a coupon code. Only if you try and see, you can know.
